Provide technical support to customers through phone calls, emails, or chats.
Troubleshoot and resolve customer issues related to software products.
Collaborate with internal teams to identify solutions for complex problems.
Maintain accurate records of customer interactions using CRM software.
Escalate critical issues to senior team members when necessary.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full time