Senior Manager ServiceNow Solutions
- Cognizant
- 14 - 16 years
- Bengaluru
- 3 days ago
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Job Description
Role: Senior Manager ServiceNow Solutions / Enterprise Service Management
Experience: 12+ years of overall IT experience with a minimum of 8+ years of relevant ServiceNow experience
Key Responsibilities
- Lead and own enterprise-wide ServiceNow/ESM solution strategy and delivery for global clients across industries
- Drive large, complex RFP/RFI/RFQ pursuits, ensuring differentiated technical, functional, and commercial proposals
- Own end-to-end solution planning, including phased roadmaps, resource strategy, capacity planning, and governance models
- Lead commercial structuring, deal shaping, pricing strategy, negotiations, and SOW finalization for high-value engagements
- Define and execute strategic business plans, including market expansion, portfolio growth, budgeting, and GTM strategies for ServiceNow offerings and partnerships
- Provide executive-level client engagement, acting as a trusted advisor for transformation initiatives and ServiceNow adoption
- Lead cross-functional teams to architect integrated, scalable, and future-ready enterprise solutions
- Drive requirement discovery, gap analysis, and solution positioning at enterprise scale
- Contribute to thought leadership, innovation, and pursuit strategy, enhancing win ratios and market differentiation
- Lead solution defense workshops and executive presentations with strong articulation of value proposition
- Oversee client demos, PoCs, and showcases highlighting ServiceNow capabilities, Cognizant IPs, and innovative accelerators
- Provide strategic technical advisory, risk mitigation, and solution alternatives across engagements
- Govern creation and review of marketing collateral, assets, and value propositions aligned to industry and market trends
- Oversee and manage large-scale, multi-geo ITSM consulting, transition, and transformation programs ensuring delivery excellence and client satisfaction
Skills & Expertise
- Strong expertise in Enterprise Business Analysis and Gap Assessment on ITSM tools (ServiceNow mandatory)
- Deep understanding of ITIL frameworks and enterprise service management practices
- Strong exposure to SDLC methodologies: Agile, Waterfall, and Hybrid models
- Working knowledge of web technologies: HTML, XML, JavaScript, Glide Objects
- Strong command over solution architecture, integrations, and ecosystem tools within ESM landscape
- Solid understanding of development technologies and platform capabilities
- Excellent stakeholder management, executive communication, and global client engagement skills
- Strong proficiency in MS Office tools for executive reporting and presentations
Certifications (Preferred)
- Certified ServiceNow System Administrator
- ITIL V3 / ITIL V4
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Bengaluru
Keyskills: itil framework enterprise global tools assessment waterfall xml enterprise business gap html architecture sdlc process client engagement service management business analysis javascript servicenow itsm stakeholder management ms office tools integration agile glide sdlc esm
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