Associate Director - ServiceNow Solutions
- Cognizant
- 14 - 16 years
- Bengaluru
- 4 days ago
- Email to a friend
- Report this job
Job Description
Role: Associate Director ServiceNow Solutions / Enterprise Service Management
Experience: 15+ years of overall IT experience with a minimum of 10+ years of relevant ServiceNow experience
Key Responsibilities
- Own and drive enterprise-wide ServiceNow and Enterprise Service Management (ESM) strategy, solutioning, and delivery for global clients across industries
- Lead large-scale, strategic RFP/RFI/RFQ pursuits, ensuring differentiated, value-driven technical and commercial proposals
- Define and govern end-to-end transformation roadmaps, including phased delivery models, resource strategy, capacity planning, and execution governance
- Take accountability for deal shaping, pricing strategy, commercial structuring, negotiations, and SOW finalization for high-value, complex engagements
- Drive portfolio strategy and business growth, including market research, budgeting, GTM strategy, and expansion of ServiceNow offerings and partnerships
- Act as a trusted advisor to CXO-level stakeholders, influencing enterprise transformation and ServiceNow adoption strategy
- Provide leadership in architecting integrated, scalable, and future-ready enterprise solutions across multiple service lines
- Oversee requirement discovery, gap analysis, and solution alignment for large transformation programs
- Drive thought leadership, innovation, and pursuit strategy, contributing to improved win rates and market differentiation
- Lead executive-level solution defense workshops, articulating strategic value propositions and business outcomes
- Oversee client demos, PoCs, and innovation showcases, highlighting ServiceNow capabilities, IPs, and accelerators/products
- Provide strategic advisory on solution options, risks, and transformation approaches at enterprise scale
- Govern the development of marketing collateral, solution assets, and industry-specific value propositions
- Lead and oversee large, multi-geo ITSM consulting, transition, and transformation programs, ensuring delivery excellence, governance, and client satisfaction
Skills & Expertise
- Deep expertise in Enterprise Business Analysis and Gap Assessment on ITSM tools (ServiceNow mandatory)
- Strong command over ITIL frameworks and enterprise service management best practices
- Extensive experience with SDLC methodologies: Agile, Waterfall, and Hybrid delivery models
- Working knowledge of web technologies: HTML, XML, JavaScript, Glide Objects
- Strong understanding of enterprise architecture, integrations, and ServiceNow ecosystem capabilities
- Expertise in solution design, platform capabilities, and development technologies
- Exceptional executive stakeholder management, communication, and global client engagement skills
- Advanced proficiency in MS Office tools for executive reporting, proposals, and presentations
Certifications (Preferred)
- Certified ServiceNow System Administrator
- ITIL V3 / ITIL V4
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Bengaluru
Keyskills: delivery client engagement service management itil framework enterprise architecture business analysis tools assessment servicenow itsm solution design stakeholder management ms office tools enterprise business gap integration communication skills sdlc process
Cognizant
Cognizant Softvision Cognizant Softvision creates impactful end-to-end digital products and solutions that result in relevant, memorable and rewarding interactions between brands and consumers. With a unique approach, we deliver sustainable innovation and business transformation for the world's...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in