Customer Relationship Manager
- People Group
- 1 - 2 years
- Vadodara
- 15 days ago
- Email to a friend
- Report this job
Job Description
Job Title: Customer Relation and Renewals Executive (WFH - MT - Gujrati)
Salary: Up to 20,000 In-hand
Job Overview:
We are looking for a proactive and customer-focused Service
& Renewals Executive to manage client relationships, provide excellent service, and assist customers in renewing their memberships. The ideal candidate should have experience in customer support, strong communication skills, and the ability to understand client needs and guide them in finding the right partner.
Key Responsibilities:
- Provide professional customer support and maintain strong relationships with existing clients.
- Assist clients in understanding services and guide them in finding the right partner based on their preferences and requirements.
- Follow up with existing members and convince
them to renew their membership by explaining the benefits and success stories.
- Handle client queries, concerns, and service requests in a timely and professional manner.
- Maintain regular communication with clients to ensure satisfaction and engagement with the platform.
- Keep accurate records of client interactions, renewals, and feedback.
- Work closely with internal teams to ensure a smooth client experience.
Requirements:
- Education: 10th Pass / 12th Pass
- Experience: Minimum 1 year experience in Customer Support / Client Service / Telecalling
- Good communication and convincing skills
- Basic computer knowledge
- Customer-focused attitude with problem-solving ability
Shift Details:
- Shift Timings: 10:00 AM 7:00 PM or 12:00 PM 9:00 PM (Day Shift)
- Working Days: 5 Days a Week
- Week Off: 2 Rotational Week-offs (Monday
Friday)
Who Can Apply:
- MT - Gujarati
- Need own Laptop
- Need own Wifi
Benefits:
- Fixed in-hand salary up to 20,000
- Friendly and professional work environment
- Growth opportunities in client servicing and relationship management
Interested Candidate can share their resume on 8356968***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: People GroupLocation(s): Vadodara
Keyskills: Relationship Management Client Success Renewals
People Group
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in