Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Customer Service Executive @ Trigent Software

Home > Customer Success

 Customer Service Executive

Job Description

Role & responsibilities


Detailed JD

Working Hours: Shift will be in any of United States of America time zones

Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Overall, Purpose of Job

  • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
  • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
  • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
  • Walk customers/ Provide navigational support on self service portal
  • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
  • Good technical aptitude with an ability to learn quickly
  • Excellent verbal and written communication skills

Experience Profile

  • Prior international BPO work experience preferred
  • Freshers acceptable

Personal Attributes

  • Able to work on a flexible basis as determined by the business needs
  • Ability to work under pressure
  • Team worker
  • Positive Attitude
  • Quick Learner
  • Punctual and Disciplined
  • Good Communication skills
  • Customer Focussed
  • Results driven
  • High standards of Integrity
  • Attention to detail

Preferred candidate profile


Interested candidates are requested to share cv at:


[email protected]


Location- Pune, Mumbai, Bangalore


Fresher to max 3 years experience.

Night shift

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers

Contact Details:

Company: Trigent Software
Location(s): Pune

+ View Contactajax loader


Keyskills:   Client Success Client Retention Client Satisfaction

 Fraud Alert to job seekers!

₹ 1-6 Lacs P.A

Similar positions

Walk In - Customer Service Executive || Bangali Language Specialist

  • ATAIN
  • 0 - 2 years
  • Delhi, NCR
  • 5 days ago
₹ 50,000-2 Lacs P.A.

Customer Service Executive

  • Business Process
  • 0 - 3 years
  • Noida, Gurugram
  • 7 days ago
₹ 1.75-3 Lacs P.A.

Customer Service Executive

  • Jobstick Placement
  • 0 - 2 years
  • Noida, Gurugram
  • 14 days ago
₹ 2-5 Lacs P.A.

International Customer Service Executive | Gurugram

  • ATAIN
  • 1 - 6 years
  • Delhi, NCR
  • 14 days ago
₹ -4.5 Lacs P.A.

Trigent Software

Trigent software private limited

Job Listings