Specialist, Sales Trainer
- Concentrix
- 2 - 6 years
- 10 days ago
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Job Description
Job Description
As a Sales Trainer (Specialist), you'll play a pivotal role in strengthening client-specific knowledge and skills, including essential sales processes and systems. You'll be instrumental in delivering responsive, impactful training programs designed to support the business's needs, promoting efficiency, and increasing productivity across our sales motions. You'll operate with a degree of independent judgment, collaborating with internal and external partners to ensure our teams are always at their best.
You Have:
- A Bachelors degree or equivalent experience is preferred. 2+ years of experience in a customer service, training, or sales capacity is preferred.
- You are a subject matter expert and a proven leader within your peer group. Prior experience in high-volume calling environments is preferred.
- Experience working with Salesforce.com or a similar CRM is strongly preferred.
- Strong technical skills in MSOffice. An interest in learning how artificial intelligence (AI) can be used to improve sales support processes, or prior experience with AI tools.
- Proven ability to prioritize concurrent projects and demonstrate strong project management skills.
- The ability to effectively communicate and demonstrate various strategies, platforms, and skills to varied audiences.
- You are detail-oriented and possess proficient communication skills.
- A strong sales background is essential, providing you with the mindset and energy to sell ideas, engage people, and train confidently.
You Will:
- Deliver Core Training: You'll ensure new employees receive comprehensive, client-specific onboarding and ongoing training, strengthening their job-specific knowledge and skills.
- Coach for Performance: You'll provide employees with skills-based, client-specific coaching and training to help them achieve operating plan targets, sales goals, and high customer satisfaction.
- Program Delivery & Partnership: You'll partner with internal and external stakeholders to deliver effective training and development programs designed to enhance client-specific sales knowledge and skills across our sales motions.
- Analyze & Optimize: You'll analyze data, performance, and customer experience trends to inform the implementation of strategic sales plays and best practices within client territories.
- Ensure Quality: You'll oversee, measure, and validate the delivery and quality of training provided.
- Track Effectiveness: You'll track the effectiveness of training interventions using various assessment tools.
- Process Improvement: You'll collaborate with internal and external stakeholders to optimize sales processes and systems, aiming for a superior customer experience.
- Foster Relationships: You'll maintain high-level communication with internal stakeholders to nurture strategic client relationships.
- Maintain Expertise: You'll maintain a high level of knowledge and understanding about the client, customer interaction, and the evolving business environment for effective training delivery.
- Cultivate Learning: You'll help foster a culture of continuous learning where individuals take responsibility for their own development, competence, and performance. Competencies for Success:
- Accountability (Competent): Taking ownership of assigned tasks and their outcomes.
- Effective Communication (Competent): Communicating clearly and professionally with customers and internal teams. Resilience,
- Curiosity & Adaptability (Competent): Adapting to new processes, learning from challenges, and asking questions to improve.
- Integrity (Competent): Upholding ethical standards and handling confidential information with trustworthiness.
- Coachability (Competent): Actively listening to and applying feedback.
- Diversity and Inclusion (Competent): Appreciating and working effectively with diverse team members.
- Team Player (Competent): Collaborating well and contributing positively to the team environment.
- Emotional Intelligence (Competent): Interacting with empathy and professionalism.
- Critical Thinking (Competent): Analyzing issues and following problem-solving steps.
- Customer Focus (Competent): Consistently focusing on customer needs for a positive experience.
- Diagnostic Information Gathering (Competent): Asking effective questions to understand and document customer issues accurately. Initiative (Competent):
- Taking action on tasks with increasing independence.
- Manage Execution (Competent): Managing and executing assigned tasks effectively from start to finish.
- Business Acumen (Competent): Building an understanding of our business, products, and services.
If interested, Please share your profiles with ti*********g@co*******x.com or Apply now -
https://cnx.wd1.myworkdayjobs.com/external_global/job/VNM-Ho-Chi-Minh/Sales-Trainer_R1725397
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Process TrainerEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Ho Chi Minh City,Vietnam
Keyskills: Sales Training Process Training Coaching Call Audit TNA TNI Product Training
Concentrix
Founded in 1982. Business units under the banner of Ultra are Ultra Media & Entertainment, Ultra Digital Studio, Ultra Mintage World, Ultra 3 D Magic, Ultra Soft Toys. Offices located in Lower Parel, Andheri and Noida.\\r\\n\\r\\nFor more information kindly visit our websites:\\r\\n\\r\\n| www.u...
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