Job Role: -
Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.
Maintain a high standard of service quality, adhering to Agoda's customer service guidelines.
Communicate effectively with customers, ensuring a positive and helpful interaction.
Qualification: -
Minimum HSC or equivalent; a Bachelor's degree is a plus.
Excellent communication skills in English, both verbal and written.
Extra Benefits: -
Performance Incentives.
Shift Time & Week Off: -
5 Days working 24*7 Rotational Shifts (Including Night Shifts).
2 Rotational Week Off.
Transport Facility: -
Both ways cab facility available based on the Transport guidelines.

Keyskills: International Voice Process Blended Process International Call Center Excellent Communication In English Voice Process International Process International BPO