International Voice Process Executive
- Accenture
- 1 - 3 years
- Bengaluru
- 12 days ago
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Job Description
Job Title: Customer Support Executive / International Voice Process
Location: Adugodi/Bellandur Bangalore
Experience: 1-3 Years
Salary - Max 48000
Shift: 12 PM- 2AM (Loop/Rotational)
Employment Type: Full-Time
Job Description
We are looking for dynamic and customer-focused professionals to join our Customer Support team. The role involves handling customer queries, resolving complaints and escalations, and delivering excellent customer experiences while adhering to defined SLAs.
Key Responsibilities
- Manage and resolve customer queries, complaints, and escalations efficiently.
- Ensure closure of customer issues within agreed Service Level Agreements (SLAs).
- Deliver excellent customer service and maintain customer satisfaction.
- Support inbound sales through upselling and cross-selling of products and services.
- Handle customer disputes professionally and provide appropriate resolutions.
- Collaborate with multiple stakeholders to ensure timely issue resolution.
- Meet productivity and quality targets while adhering to deadlines.
- Work effectively in a team environment and adapt to changing business requirements.
Preferred candidate profile
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to handle customer disputes and escalations.
- Good stakeholder management and interpersonal skills.
- Ability to multitask and work under pressure.
- Team player with a flexible and adaptable approach.
- Willingness to work in rotational shifts.
Eligibility
- Graduate/Undergraduate (as per business requirement).
- Prior experience in Customer Support, International Voice Process, or BPO is preferred.
If interested please share your CV at [email protected] or connect on 0923690...
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Bengaluru
Keyskills: Voice Process US Process Australian Process Australian International Voice International Process Outbound Process Us Voice Process International BPO International Voice Process
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