Relationship Manager
- Matrimony com
- 1 - 4 years
- Kolkata
- 4 days ago
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Job Description
What you'll do - Relationship Manager of Bharat Matrimony WORK FROM OFFICE IN SALT LAKE SECTOR V Only Telesales Experience Candidates Need To Apply Qualification:- Any Graduate Experience:- 1 to 7 years in Telesales Permanent Job Fixed Salary + Incentive Sunday Fixed Weekly Off General Shift Walk in Interview (Venue Details):-Matrimomy.com Limited, Ground Floor, P S Sijan Tech Park, DN52, Street Number 11, DN Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091.CONTACT PERSON -Suvankar Saha: 9038679*** (CALL/WHATSAPP)
Job Overview:- Assisted Service is a personalized matchmaking service offering assistance to busy professionals or people who need assistance in their partner search. We have efficient Relationship Managers who find joy and pride in helping our members find their soul mates. The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.
- Understanding the customer requirement accurately.
- Helping customer find suitable profiles keeping in mind their requirements.
- Delivering quality service to paid members and working closely to maintain a good rapport with them.
- Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
- Managing a set portfolio of customers with robust follow up.
- Excellent verbal & written communication, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity.
- Punctuality & Presentation skills.
- Emotional quotient, Persuasion Skills.
- Ability to read/interact to understand the client requirements.
- Graduate in any specialization with a minimum of 1 year experience in directly interfacing with the Customer.
- Experience in Personalized service would be an added advantage.
Role Overview:- The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.
Key Responsibilities
- Welcoming the customer on-board and creating a Member Profile.
- Understanding the member choice, expectations and identifying the uniqueness of the Member.
- Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
- Maintaining good rapport with the member; providing the right experience and delivering quality service.
- Managing a set customer portfolio with robust follow up.
Skills and Competencies
- Basic English language, and fluency in Bengali is must, proactiveness, listening skills, service orientation, Integrity.
- Ability to understand the customer requirements.
- Punctuality & Presentation skills.
- High Emotional quotient, Persuasion Skills
Education and Experience
- Graduate (in any specialization)
- Experience in Personalized service would be an added advantage.
Role: Sales Support & Operations - Other Industry Type: BPM / BPO Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate Key Skills Skills highlighted with are preferred key skills Telesales Outbound Calling Outbound Sales Tele calling Inbound Sales Credit Card Sales Bfsi Sales Telecom Sales Insurance Sales Financial Sales Internet Sales Banking Sales Loan Sales Finance Sales Domestic BPO Domestic Calling Bpo Sales Domestic Sales Telemarketing
Role: Sales Support & Operations - Other Industry Type: BPM / BPO Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate Key Skills Skills highlighted with are preferred key skills Sales Inside Sales Customer Service Sales Operations Inhouse Sales Telesales Outbound Sales Upselling Cross Selling Inbound Sales Phone Banking Insurance Sales Banking Sales
Job Classification
Industry: BPM / BPOFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: Matrimony comLocation(s): Kolkata
Keyskills: Inside Sales Customer Service Inbound Sales Upselling Sales Outbound Sales B2C Sales Telesales Cross Sales Sales Operations Insurance Sales Bpo Sales
Matrimony com
Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both ...
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