Technical Support Engineer
- EC Council
- 2 - 5 years
- Mumbai
- 5 days ago
- Email to a friend
- Report this job
Job Description
Job Title : Technical Support Engineer (Security Awareness Platform)
Experience: 2-5 Years
Location: Client Site | Mumbai
Position Code: SA - 26019
About Us:
EC-Council is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.
www.eccouncil.org
Role Summary
We are seeking a Technical Support Engineer to provide operational and technical support for the Security Awareness, Learning Management, and Phishing Simulation Platform. The candidate will be responsible for troubleshooting platform issues, supporting campaign execution, assisting customers with technical queries, coordinating with internal engineering teams, and ensuring smooth platform operations.
The ideal candidate should possess strong troubleshooting skills, a customer-focused mindset, and a solid understanding of Linux, networking, email systems, and web applications.
Key Responsibilities
Customer & Technical Support
- Provide Level 1 and Level 2 technical support to customers.
- Troubleshoot application, campaign, and user-related issues.
- Respond to support tickets within agreed SLAs.
- Diagnose and resolve platform-related incidents.
- Escalate complex issues to engineering teams and track them through resolution.
- Provide regular updates to stakeholders regarding incident status.
Platform Operations
- Monitor application health and service availability.
- Validate scheduled jobs, email delivery, and campaign execution.
- Support user onboarding and user management activities.
- Assist customers with platform configuration and usage.
- Verify application functionality after releases and deployments.
Campaign Support
- Support phishing, smishing, vishing, and awareness campaigns.
- Validate campaign configurations before execution.
- Assist in troubleshooting email delivery, SMS delivery, and user access issues.
- Generate campaign reports and provide operational insights.
- Coordinate campaign scheduling with customers.
Infrastructure & Troubleshooting
- Analyze application logs and server logs.
- Perform basic Linux administration tasks.
- Troubleshoot DNS, SMTP, SSL, and network connectivity issues.
- Verify application services, database connectivity, and integrations.
- Coordinate with infrastructure teams for environment-related issues.
Coordination & Communication
- Act as a liaison between customers and engineering teams.
- Document incidents, root causes, and resolutions.
- Participate in customer calls and support meetings.
- Provide status updates and operational reports.
- Assist in preparing knowledge base articles and support documentation.
Required Technical Skills
Operating Systems
- Linux Administration (Ubuntu/CentOS/RHEL)
- Windows Server Basics
Networking
- TCP/IP Fundamentals
- DNS
- SMTP
- HTTPS/SSL Certificates
- Firewall Basics
- Proxy and Load Balancer Concepts
Email Technologies
- SMTP
- SPF
- DKIM
- DMARC
- Email Delivery Troubleshooting
Databases
- Basic knowledge of MongoDB, MySQL, or PostgreSQL
- Ability to perform simple queries and validations
Application Support
- Log Analysis
- API Testing using Postman
- Browser Developer Tools
- Basic understanding of REST APIs
Preferred Skills
- Experience supporting LMS, Security Awareness, or SaaS platforms.
- Knowledge of Cyber Security Awareness Programs.
- Experience with Azure, AWS, or private cloud environments.
- Familiarity with SSO, SAML, OAuth, or Active Directory integrations.
- Basic scripting knowledge (Shell, PowerShell, Python).
- Understanding of VAPT findings and remediation processes.
About Our Culture:
EC-Council is driven by a mission to strengthen global cybersecurity capability and advance the profession of ethical hacking and information security. Our teams operate across regions and cultures, united by integrity, professionalism, and a commitment to meaningful impact. Continuous learning and accountability are encouraged, empowering individuals to take ownership of their contributions. Respect, trust, and ethical conduct guide how we work with colleagues, partners, and the global cybersecurity community.
Additional Information:
EC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate.
EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at [email protected] and let us know how we can assist.
To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work.
If, as part of the recruitment process, you are required to complete or submit any form of work, project, case study, or assignment, please note that such material will be considered the exclusive property of EC-Council. By submitting such work, you acknowledge that EC-Council retains all rights, title, and interest in the submitted content, including any intellectual property contained therein.
Candidates Further Waive Any Intellectual Property Or Moral Rights In Such Submissions, Confirm That The Work Is Original And Free Of Third-party Infringement, And Acknowledge That It Is Provided Solely For Evaluation Purposes, With No Ownership Or Other Rights Retained. Our Privacy Policy Outlines How We Collect, Use, Store, And Protect Your Personal Data During The Recruitment Process. This May Include Information Such As Your Name, Contact Details, Employment History, Qualifications, And Any Other Details You Provide As Part Of Your Application. All Data Is Handled In Compliance With Applicable Data Protection And Privacy Regulations. Please Review Our Policy Here: EC-Council Privacy Policy - User and Company | EC-Council.
Submission of your application will be considered as your acceptance of the terms stated above.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: EC CouncilLocation(s): Mumbai
Keyskills: Linux Network Support Networking System Support
EC Council
EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally t...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in