Senior Manager-Banking Operations
- NLB Service
- 10 - 20 years
- Noida, Gurugram
- 13 days ago
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Job Description
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Domain: US Banking & Financial Services
Location: Noida/Gurugram
Experience: 15+ years in US Banking Operations
Role Overview
The Operations Leader will be responsible for overseeing end-to-end operations for US banking processes, ensuring compliance with US regulatory standards, operational accuracy, and high-quality service delivery. This role requires strong leadership, deep expertise in US banking workflows, and the ability to manage large teams in a dynamic, SLA-driven environment.
Key Responsibilities
- Lead daily operations across multiple US banking processes such as:
- Retail & Commercial Banking
- Deposits & Payments
- Loan Boarding & Servicing (Mortgage/Consumer/Commercial)
- Cards & Disputes
- Treasury & Cash Management
- Fraud Prevention & Risk Operations
- Ensure compliance with US banking regulatory bodies:
- FDIC, OCC, CFPB, Federal Reserve, FINRA, AML/BSA
- Monitor SLAs, KPIs, accuracy, AHT, and productivity to meet client and business expectations.
- Drive operational excellence through process optimization, automation, and Lean/Six Sigma initiatives.
- Manage escalations, resolve operational issues, and ensure timely decision-making.
- Lead and mentor a team of supervisors, leads, and banking associates; ensure their performance and development.
- Partner with US clients/stakeholders for governance calls, business reviews, and service updates.
- Prepare MIS reports, dashboards, and operational insights for leadership and client teams.
- Ensure robust controls, quality checks, audit readiness, and adherence to risk frameworks.
- Drive transition and migration of new US banking processes, ensuring smooth onboarding.
- Support workforce planning, scheduling, and resource allocation for a 24/7 operation if required.
Required Skills & Experience
- Strong experience in US banking operations across one or more key areas (payments, lending, KYC/AML, fraud, disputes, account servicing, credit operations).
- Strong understanding of US compliance and regulatory requirements (AML/BSA, OFAC, Reg E/Z, UDAAP, FCRA, GLBA, etc.).
- Proven track record of managing large operations teams in a high-volume US banking environment.
- Excellent client management and communication skills with experience in US stakeholder interaction.
- Strong analytical and problem-solving capabilities.
- Experience driving process excellence (Lean, Six Sigma, automation).
- Proficiency in banking systems, workflow tools, and MS Excel/Power BI for reporting.
Educational Qualifications
- Graduate/Postgraduate in Finance, Commerce, Business Administration, or related fields.
- US banking certifications are an added advantage (e.g., ACAMS, CFE, IIBF-US-specific certifications, etc.).
Key Competencies
- Leadership & People Management
- US Regulatory & Compliance Awareness
- Operational Excellence
- Client & Stakeholder Management
- Risk & Control Orientation
- Decision-Making & Problem-Solving
- Adaptability in a dynamic, US time-zone aligned environmentRole & responsibilities
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: NLB Location(s): Noida, Gurugram
Keyskills: Banking Operations Lead Operations Service Delivery Management Process Excellence Retail Banking Operations Attrition Management Process Management Shrinkage Control People Management Skills SLA Management Operations Management
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