Customer Service International Non Voice Team Member-bps
- Hexaware Technologies
- 0 - 2 years
- Mumbai
- 11 days ago
- Email to a friend
- Report this job
Job Description
Looking for a skilled Customer Service International Non Voice Team Member to join our team at Hexaware Technologies. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service through various channels.
- Collaborate with internal teams to resolve complex customer complaints.
- Develop and maintain thorough knowledge of products and services.
- Identify opportunities to upsell and cross-sell products or services.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Excellent communication and problem-solving skills are essential.
- Ability to work in a team environment and collaborate with colleagues.
- Strong analytical and critical thinking skills are required.
- Adaptability to changing situations and priorities is necessary.
- Proficiency in using computer systems and software applications is expected.
- Strong attention to detail and organizational skills are vital.
Additional Info
This is an existing project, please align the resources accordingly.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Mumbai
Keyskills: bpo application software non voice process international non voice international bpo chat process customer service customer complaints strong analytical skills customer interaction upsell customer support computer systems communication skills
Similar positions
Hexaware Technologies
Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in