International Voice Support Executive
- Wipro
- 0 - 3 years
- Pune
- 11 days ago
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Job Description
We are looking for enthusiastic and customer-focused professionals for the role of International Voice Support Executive. The candidate will be responsible for handling customer queries and providing support to international clients through voice calls.
Key Responsibilities:
- Handle inbound and outbound calls from international customers.
- Resolve customer queries and provide appropriate solutions.
- Maintain a high level of customer satisfaction.
- Document customer interactions accurately in the system.
- Meet quality and productivity targets.
- Follow company policies and process guidelines.
Eligibility Criteria:
- Any Graduate / Undergraduate.
- Excellent verbal and written English communication skills.
- Experience in International Voice Process is preferred.
- Freshers with excellent communication skills can also apply.
- Willingness to work in rotational shifts/night shifts.
- Basic computer knowledge and typing skills.
Required Skills:
- Excellent English communication.
- Customer service orientation.
- Active listening and problem-solving skills.
- Ability to work in a fast-paced environment.
- Team player with a positive attitude.
Location: pune
Experience: 05 Years
Shift: Rotational/Night Shift
Employment Type: Full TimeRole & responsibilities
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: WiproLocation(s): Pune
Keyskills: International Voice Process Customer Support Bpo Voice Voice Process Voice Support International BPO
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