Customer Support Executive - Chat
- TP
- 2 - 6 years
- Mohali, Chandigarh
- 11 days ago
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Job Description
Roles and Responsibility- Handle customer inquiries and resolve issues through chat support.
- Provide excellent customer service and ensure satisfaction.
- Work efficiently to meet productivity targets and deadlines.
- Collaborate with team members to achieve common goals.
- Maintain accurate records of customer interactions and transactions.
- Continuously improve knowledge and skills to enhance performance.
Job Requirements
- Proficient in using computer systems and software applications.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changes.
- Strong problem-solving and analytical skills.
- Attention to detail and ability to maintain accuracy.
- Ability to work independently and as part of a team.
- Typing speed: 30 WPM.
- Accuracy: 90%.
- Language proficiency: B2.
- Education: 10th + 2.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: TPLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Support Executive Customer Support Customer Service Analytical Skills Communication And Interpersonal Skills
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