Salesforce Field Service Lightning (FSL) Architect
- Siro Clinpharm
- 8 - 12 years
- India
- 11 days ago
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Job Description
We are seeking a highly skilled Salesforce Field Service Lightning (FSL) professional with 8 12 years of experience to design, implement, and support FSL solutions. The ideal candidate will be responsible for analyzing business requirements, configuring FSL features, integrating with other systems, and ensuring high-quality service delivery to enhance field operations. Minimum 5 6+ years of hands Field Service Lightning experience
Key Responsibilities
1. FSL Implementation and Configuration:
- Design and implement Salesforce Field Service Lightning solutions.
- Configure FSL settings, including Work Orders, Service Appointments, Scheduling Policies, and Dispatcher Console.
- Customize mobile workflows for field service technicians.
2. Business Requirement Analysis:
- Collaborate with stakeholders to gather and analyze business requirements.
- Recommend best practices and tailored solutions for field service operations.
3. Customization and Development:
- Develop custom solutions using Apex, Visualforce, Lightning Components (LWC), and Flow Builder.
- Integrate FSL with third-party applications and other Salesforce modules (Sales Cloud, Service Cloud, etc.).
4. Optimization, Maintenance, Testing and Documentation:
- Optimize scheduling and routing functionalities to improve efficiency.
- Provide ongoing support, troubleshooting, and enhancements for existing FSL implementations.
- Perform unit testing, integration testing, and user acceptance testing (UAT).
- Create comprehensive documentation for configurations, processes, and user guides.
Required Skills and Qualifications
- Technical Skills:
- Strong knowledge of Salesforce Field Service Lightning features and capabilities.
- Proficiency in Salesforce development tools: Apex, Visualforce, Lightning Web Components (LWC).
- Hands-on experience with Salesforce configuration tools: Process Builder, Flow Builder, and Validation Rules.
- Experience with Salesforce integration (REST/SOAP APIs, Middleware).
- Functional Knowledge:
- Understanding of field service processes such as workforce management, dispatching, and asset management.
- Ability to design optimized scheduling, routing, and resource allocation solutions.
- Certifications (preferred):
- Salesforce Certified Field Service Consultant.
- Salesforce Certified Platform Developer I/II.
- Salesforce Administrator or Service Cloud Consultant.
- Experience:
- Lead 8-12 years of hands-on Salesforce implementation experience.
- Minimum 5-6 years of dedicated FSL experience.
- Experience with Agile/Scrum methodologies.
- Familiarity with tools like Jira, Git, and CI/CD pipelines.
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities to work with cross-functional teams.
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Siro ClinpharmLocation(s): India
Keyskills: Lightning Web Components LWC. Salesforce implementation experience Salesforce Field Service Lightning Apex Visualforce Agile/Scrum methodologies.
Siro Clinpharm
Welcome to SIRO Clinpharm Your Trusted Partner in IT & CRO Focused FSP Solutions At SIRO Clinpharm, we take pride in being a globally recognized leader in Functional Service Provider (FSP) solutions, delivering exceptional support to some of the world’s leading organizations. With a legacy o...
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