Customer Support Executive - Voice @ TP

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Customer Support Executive - Voice

TP
4 - 9 years
Kolkata
11 days ago
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Job Description

Roles and Responsibility

Handle customer inquiries and resolve issues professionally.
Provide excellent customer service and ensure satisfaction.
Collaborate with internal teams to achieve business objectives.
Analyze customer feedback and suggest improvements.
Develop and maintain strong relationships with customers.
Identify and escalate complex issues to senior management.

Job Requirements

Minimum 1 year of experience in a related field, preferably in CRM/ IT Enabled Services/BPO.
Strong communication and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Proficient in using computer applications and software.
Excellent interpersonal and teamwork skills.
Adaptability to changing situations and priorities.
Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: TP
Location(s): Kolkata

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Customer Support Executive - Voice @ TP

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