International Voice Process (Excellent communication)
- Accenture
- 1 - 6 years
- Pune
- 7 days ago
- Email to a friend
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Job Description
Please share your updated resume on [email protected] or call on 0989733...
Apply if you have excellent communication & all education & employment documents.
Rounds of Interview -
1. Versant Test - Required Score - 60
2. Ops Round
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self-service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Pune
Keyskills: Voice International US Voice process versant accent American english International calling Voice support Customer retention International voice
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