Customer Support Executive - Chat
- TP
- 6 - 11 years
- Delhi, NCR
- 5 days ago
- Email to a friend
- Report this job
Job Description
Roles and Responsibility- Provide general customer service, including post-sale technical and non-technical support across multiple sub-families.
- Offer remote customer service via phone, online chat, or text, handling high-volume low-complexity inquiries.
- Analyze and resolve customer issues in a call center setting.
- Act as a liaison between customers, production, and distribution departments related to specific orders.
- Provide technical and non-technical customer support in a walk-in service center.
- Solve routine issues independently with minimal supervision.
- Basic knowledge of job procedures and tools obtained through work experience.
- Requires moderate supervision and can solve routine issues independently.
- Excellent communication and problem-solving skills.
- Ability to work in a team environment and provide high-quality customer service.
- Strong analytical and troubleshooting skills.
- Familiarity with CRM/IT enabled services/BPO industry practices and standards.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Walk-insContact Details:
Company: TPLocation(s): Delhi, NCR
Keyskills: Support Executive Bpo Customer Support Customer Service Business Growth Technical Support Call Center Troubleshooting Crm
Similar positions
TP
Petpooja is the largest next generation Point of Sale Software platform with the usage of more than 85,000+ outlets live across India. We are a Product base software company based out of Ahmedabad, Gujarat. The company is present in more than 145+ cities across India, with more than 1200+ employees...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in