International blended Process-Excellent Communication Skills Required
- IntouchCX
- 0 - 1 years
- Hyderabad
- 8 days ago
- Email to a friend
- Report this job
Job Description
Company Name-IntouchCX
Job Title-International Blended Process
Essential Functions
Provide end-to-end technical support for (EPOS) products via
phone, chat, and email
An obligation to deliver exceptional service
Interact with customers address their concerns, answer their
questions and assist them with their needs
Are able to explain a complex idea, both verbally and written using clear, professional language
Actively listen to the customer, and show empathy and patience
Provide information to the client and place appropriate notes in
system indicating exactly what action was taken or needs to be
taken
Ensure policies and procedures are followed
Handling cases in CRM (Salesforce)
Updating FAQs, troubleshooting articles, tutorial videos
Interaction with Global Support teams, meetings, ad-hoc calls
Cover for team members when needed
Focus on customer satisfaction and loyalty
Maintain thorough knowledge of systems
Learn and retain a thorough working knowledge of all existing and
new process and procedures
Achieve assigned Key Performance Indicators
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned
Kindly come for Walk in Interview tomorrow and mention my name Simu on top of your resume for Reference otherwise your profile would be not considered
For any other Queries
Whatsapp or Call
HR Simu -0861773...
Interview Timing -11 am to 4 pm
Location- https://share.google/Dwr1JTJQBZ9QIRnR6
Building 16,Backside of Inorbit Mall, Mindspace (5th floor)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Technical Support International BPO Blended Process Email Support Excellent Communication In English International Process International Chat Process Chat Process
IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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