Operations Manager (IAM) @ Capgemini

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Operations Manager (IAM)

Capgemini
10 - 20 years
Kolkata
9 days ago
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Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

Oversee day-to-day IAM operations (Joiner-Mover-Leaver, access provisioning, deprovisioning)

Ensure SLA adherence, service availability, and incident resolution

Manage IAM support teams and vendors

Document technical processes, SOPs.

Drive system health monitoring, patching, upgrades, and performance tuning

Ensure compliance with policies, audit requirements, and regulatory standards

Support access certifications, SoD controls, and audit remediation

Provide reporting on KPIs, risks, and operational metrics

Identify automation opportunities and reduce manual efforts

Lead, mentor, and develop IAM operations teams

Manage capacity planning, skill development, and performance reviews

Your Skills

6-8 years in IAM, with strong operations leadership experience

Hands-on knowledge of IGA, RBAC/ABAC models

Experience with tools like RSA

Strong understanding of audit, compliance, and risk frameworks

Proven stakeholder and vendor management capabilities

Ability to work independently and collaboratively in a cross-functional team.

Excellent written and spoken English.a

What you''ll love about working with us

We value flexibility and support a healthy work-life balance through remote and hybrid work options.
Competitive compensation and benefits.
Career development programs and certifications in cloud technologies.
A diverse and inclusive workplace that fosters innovation and collaboration.

Location - Kolkata,Calcutta,Mumbai,Navi Mumbai,Noida,Pune,Salem,Tiruchirapalli,Bengaluru,Bhubaneswar,Chennai,Coimbatore,Gandhinagar,Gurugram,Hyderabad,Kanchipuram

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Capgemini
Location(s): Kolkata

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Keyskills: Compliance Rsa Leadership Policies Regulatory Risk Sla Performance Review Vendor Management Vendor Auditing Innovation Iam Rbac Capacity Planning Writing Operations Leadership Operations Framework Monitoring Operations Management

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Operations Manager (IAM) @ Capgemini

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