Application Support Engineer @ Accenture

Job Description

Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service ManagementGood to have skills : NA
Minimum 3 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The professional collaborates with different teams to maintain system stability and swiftly resolve disruptions, contributing to the overall efficiency and reliability of business processes.Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with stakeholders to prioritize and address system issues effectively.

Mentor junior team members to enhance their technical capabilities and problem-solving skills.

Continuously evaluate system performance and recommend improvements to optimize service delivery.Professional Technical Skills: Must To Have Skills:

Proficiency in ServiceNow IT Service Management.

Strong knowledge of incident, problem, and change management processes within IT service frameworks.

Experience in troubleshooting and resolving complex issues in enterprise service management platforms.

Ability to analyze system logs and performance metrics to identify root causes of disruptions.

Familiarity with integration techniques and workflows within ServiceNow modules.

Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.

This position is based at our Chennai office.

A 15 years full time education is required.Qualification 15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   communication skills problem solving problem management servicenow it service management framework servicenow incident management application support troubleshooting root cause technical skills incident change control processes itil