Customer Service Executive_Sales Coordinator_Navi Mumbai
- Talent Corner
- 3 - 8 years
- Mumbai
- 7 days ago
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Job Description
Designation: Customer Service Executive, Company: US Based MNC, Location: Ghansoli, Navi Mumbai
Qualification: Minimum Graduates & Good Command Over English Speaking & Writing.
Experience: Minimum 3 years
Key Behaviours & Skills Required:
Customer-Centric Approach: Prioritizing customer needs and ensuring satisfaction.
Hands-On & Follow-Ups: Proactively tracking and completing open tasks within deadlines.
Go-Getter & Self-Starter: Taking initiative and driving tasks to completion without constant supervision.
Strong Communication Skills: Proficiency in English (both written & spoken).
Technical Proficiency: Strong skills in MS Office (Excel, Word, Outlook).
Multi-Tasking Ability: Handling multiple responsibilities efficiently.
Work Under Pressure: Managing workloads and meeting timelines.
Key Responsibilities:
- Order & Inquiry Management:
- Receive and process customer inquiries/orders.
- Verify if the inquiry/order is for an existing or new item.
- Coordinate with the product development team for approval status, costing, and global selling price for new inquiries.
- Work with the sales manager to finalize the selling price based on cost, global sell price, and required conversions.
- Order Processing & System Updates:
- Ensure new item codes are approved by the concerned manager before adding them to SAP.
- For new customers, collect and process KYC and GST certification, seek approval from the sales manager, and coordinate with the accounts team for SAP registration.
- Arrange Proforma Invoices (PIs) upon order confirmation and share them with customers in coordination with Customer Support team.
- Request layout generation from the design team (if required) and obtain customer approval.
- Production Coordination:
- Release orders in the system and notify the production team for processing.
- Follow up with the production manager for estimated delivery dates, especially for urgent orders.
- Customer Follow-Ups:
- Prepare and share order summary reports with customers.
- Track and follow up on purchase orders for credit customers.
- Coordinate with the credit control team for overdue and outstanding payments.
- Logistics & Shipment Coordination:
- Work with the logistics team to ensure timely shipment of goods.
- Follow up on AWB details and delivery status.
- Forecasting & Reporting:
- Follow up with customers for seasonal projections to facilitate advance raw material (RM) bookings.
- Prepare and share reports such as order summaries and invoice reports with the overseas team and HODs.
- Track and manage new and approved code orders with customers and sales teams.
Required Skills & Qualifications:
- Strong communication and coordination skills.
- Good Knowledge of MS Office (Excel, Word, Outlook).
- Experience in order processing, logistics coordination, and customer follow-ups.
- Ability to manage multiple tasks and meet deadlines.
- Problem-solving skills and attention to detail.
Interested candidates may share their updated CV at [email protected] or 0916311... (WhatsApp)
Job Classification
Industry: Packaging & ContainersFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Talent CornerLocation(s): Mumbai
Keyskills: Customer Service Sales Coordination Vendor Management Order Processing Client Coordination SAP Payment Followup internal coordination Order Fulfillment
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