Team Lead || Ghansoli (Navi Mumbai)
- TP
- 1 - 5 years
- Mumbai
- 7 days ago
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Job Description
Job Title: Team Leader (Customer Service)
Department: Customer Service Operations
Location: Ghansoli (Navi Mumbai)
We are looking for candidates who are on paper Team Leader.
Key Responsibilities
Team Leadership & People Management-
- Supervise and manage a team of inbound and outbound healthcare customer service agents.
- Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
- Conduct regular coaching sessions, performance reviews, and training.
- Motivate team members to meet productivity, quality, and attendance targets.
Inbound & Outbound Call Operations
- Oversee inbound calls related to:
- Patient inquiries
- Benefits, eligibility, claims, and billing questions
- Manage outbound calls to:
- Patients for follow-ups, reminders, and resolutions
- Insurance companies or healthcare stakeholders as required
- Handle escalated calls professionally and ensure first-call resolution where possible.
- Ensure accurate documentation of all interactions in CRM systems.
Interested candidates can connect with-
Simran Rana - 0913751...
or can share resume on [email protected]
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: TPLocation(s): Mumbai
Keyskills: Team Handling Customer Service SLA Management Bpo Operations KPI TAT SLA Shrinkage Aht Attrition Attrition Management KRA CSAT Customer Service Operations International BPO
TP
How To Apply ?\n\nContact For More Details Call OR WhatsApp\n\nContact on: HR Shweta - 9822963480
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