Walk-in || International Travel Consultant
- Epiv Solution
- 1 - 5 years
- Pune
- 3 days ago
- Email to a friend
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Job Description
Job Title: Travel Process Customer Support Executive
Location: Ahmedabad / Pune
Employment Type: Full-time
Shift: Rotational Shifts (including night shifts)
About the Role
We are looking for a proactive and customer-focused Travel Process Customer Support Executive to join our team. This role involves handling end-to-end travel support for customers, ensuring smooth booking experiences and timely issue resolution across global markets.
Key Responsibilities
- Handle inbound and outbound customer interactions via calls, email, and chat
- Assist with flight bookings, cancellations, re-bookings, and refunds
- Provide accurate information on fares, airline policies, baggage rules, and itineraries
- Resolve customer issues efficiently while maintaining high customer satisfaction
- Coordinate with airlines and internal teams for booking management
- Update CRM systems with accurate customer interaction details
- Meet defined KPIs, SLAs, and quality standards
Requirements
- Prior experience in travel process / airline / OTA customer support preferred
- Knowledge of GDS systems (Amadeus, Sabre, Galileo) is an advantage
- Excellent communication skills (verbal & written)
- Ability to handle high call volumes and multitask
- Strong problem-solving and customer-handling skills
- Willingness to work in rotational shifts (including night shifts and weekends)
Preferred Skills
- Experience in international travel bookings
- Understanding of fare rules, ticketing, and reissues
- Ability to work in a fast-paced environment
What We Offer
- Competitive salary + performance-based incentives
- Career growth opportunities in the travel domain
- Dynamic and supportive work environment
- Ongoing training and skill development
Be part of a team that delivers seamless travel experiences across global time zones.Role & responsibilities
Contact: 0774389... / 0952915...
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: Epiv SolutionLocation(s): Pune
Keyskills: Travel Process International Travel Air Ticketing International Ticketing Travel Sales GDS IATA Sabre Galileo Amadeus
Epiv Solution
We are into international voice process team in the healthcare domain. We handle calls from U.S.-based patients, insurance holders, or healthcare providers, assisting them with queries related to medical services, appointments, insurance, or billing.
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