Play as an intermediate role Between the Insurance co. and Hospital andWe AssistTeam.
Adjudicatingcashless and Reimbursement claims with claim documents provided by help desk executive.
Should be able to do claim tabulation to bifurcate payable and non-payable items as per the terms and conditions laid out in the insurance policy.
Evaluating claims and posting remarks inwhatsapp group and updating in CRM.
Monitoring billing as per the Tariff.
Managingclaimsescalations from hospitals.
Responsibletohandlingqueriesraised by insurance company / TPAs
Provide technicalassistanceand conduct training sessions for new processors on various health insurance policies.
Evaluate complete claim documents before submission.
Final Approval of Tabulation done by the team
Coordinate withthe Internalteam to understand patient enquiries.
Helping team to understand the Non-medical Items.
Periodically educatingthe claimassistancedepartmentaboutthe changes in the policy, rules ulationsand applicationdeduction on settlement.
To create awareness about reimbursement claims. (Pre, Post & Hospitalization)and communicating the important updates to the Claims Assistance and Finance Department
Be available at theoffice for supporting onsite staffon allsix days in a week b/w 9.30am to7.00pm
Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalateissueto theteam leader,Manager Insurance Adjudicationand BusinessHeadas necessary.
Follow-upon the updates to be given to the clients/ onsite team of Claims Assistance Department