Specialist
- Home Credit
- 1 - 6 years
- Delhi, NCR
- 6 days ago
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Job Description
Make daily calls to CLX eligible customers to convince them to apply for the product.
Collect all application details from customers over phone and input them into Single Screen for evaluation.
Notify customers of result of their application and in the case of approval, direct the customer for Signing Auto debit.
Responsible to handle inbound calls from dedicated CLX number or CLX calls transferred from general help-line.
Proactively follow up with customers where necessary to persuade them to apply, collect all application details and to sign the contract at POS (the same Specialist will be guiding the same customer through the whole process).
Update all information in Single Screen as per the conversation with customer.
Share sales techniques and knowledge with the TL and fellow specialist to drive overall performance of the team.
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: Home Credit Location(s): Delhi, NCR
Keyskills: bpo operations management team management team motivation inbound team supervision team handling customer service team coaching sales target achievement operations people management skills process management team leading
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