Customer Care Executive For clinical rehab center in South Delhi
- Global Incorporation
- 0 - 5 years
- Delhi, NCR
- 2 days ago
- Email to a friend
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Job Description
We are hiring BA English Freshers for Customer Care Executive for clinical rehab center in South Delhi
Location: South Delhi
CTC Offered: upto 3.5 LPA
Joining: Immediate Joiners Preferred
About the Role: We are looking for a confident, empathetic, and articulate caller fluent in Hindi and English to join our team at a prominent Mental Healthcare & Rehabilitation Organization. This role involves speaking with individuals and families seeking support, so strong communication skills, sensitivity, and professionalism are essential. Alongside handling enquiries, the candidate will also support basic operational and coordination tasks related to Lead Management and Data Handling.
Key Responsibilities
- Handle Incoming & Outgoing Enquiry Calls professionally
- Speak with Patients and Families to understand their requirements
- Share accurate information about Services and Next Steps
- Maintain proper Call Notes and ensure accurate Data Entry
- Update and manage internal systems and Lead Records
- Coordinate with internal teams for smooth Lead Handling
- Follow up with enquiries in a timely and structured manner
- Assist with Operational Support tasks as required
Requirements
- Fluency in English (Spoken & Written) is mandatory
- Strong spoken Hindi and Interpersonal Communication Skills are essential
- Additional languages are an advantage
- Ability to handle Sensitive Conversations with empathy and professionalism
- Good Organisational and Coordination Skills
- Basic computer skills (CRM, WhatsApp, Spreadsheets, MS Office)
- Prior Guest Support / Customer Support / Client Coordination experience preferred but not required
- Freshers from Communications, Literature, Psychology, Media, Social Work, Healthcare or similar backgrounds are encouraged to apply
Work Schedule
- 6 Working Days Per Week
- Sunday is a Working Day
- One Weekday Off provided in lieu of Sunday
- On-site Role South Delhi
Candidates available to join immediately are encouraged to apply.
For further details Call / WhatsApp Akriti: 0935490...
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Guest ServicesEmployement Type: FreshersContact Details:
Company: Global IncorporationLocation(s): Delhi, NCR
Keyskills: Communicational Skills Inbound Calls Voice Process Customer Support Spoken English Customer Service Outbound Calling Sales Process Outbound Sales Customer Care Patient Counselling Domestic Calling Customer Handling
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Our client is a leading mental health and de-addiction rehabilitation chain with multiple centers across Delhi NCR and Goa. The organization provides comprehensive care for both voluntary and involuntary patients, focusing on compassionate care, clinical excellence, and a calming healing environment...
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