Walk-in-Interview _ Tele Sales Officer-Business Enhancement_Kolkata
- Hdfc Bank
- 0 - 3 years
- Kolkata
- 12 hours ago
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Job Description
* HDFC BANK- Tele Sales Officer-Business Enhancement Unit Kolkata ****
IMP- 1.Graduation Mandatoyr.
Department : Tele Sales Officer-Business Enhancement Unit
Direct Payroll
Contuct number- 0891096...
Contuct Name-Dipanwita Banerjee
Location -
HDFC Bank, Candor TechSpace, 5th Floor, C2 (Phone Banking), Gate Number 1, DH Block (New Town), Block-1, Action Area I, Chakpachuria, New Town, West Bengal - 700135.
Please carry updated resume and passport sized photo, Government Photo ID
Process Management: Follow the process & adhere to the guidelines of the Channel. Code of Conduct and other compliances to be followed strictly as downloaded during trainings and at regular team meetings. Adhering to the required system login & Dialer hygiene parameters (TOS / Wrap / Talk time) for the day / month. Maintain Call & business Productivity. Ensure adherence to Call information management guidelines to eliminate / minimize customer complaints related to misinformation / misrepresentation. Adhere to the business performance in terms of call coverage, database and lead management, appointments fixed, business in hand, logins, disbursements, hygiene parameters - complaints and sourcing mix.
Target v/s Achievement: The prime KRA is to meet the business targets set for the Month / Year and maintain productivity benchmarks. identify the right product for customers and ensure sales closure.
Quality Management: Understanding the exact customers needs & selling the right product to the customer. Effective interaction / communication to be done with customer. Ensure proper tagging & dispositions of leads & database called on Dialer systems. Tele Sales Officer to work on the feedback shared by the supervisor / training & quality manager on the quality of appointment fixed & communication with customers. Cross sell different banks products to the customer as per the requirement. Ensure adherence to the processes laid down for call management, lead management, database management and customer management. Attend the Product, soft skills, process training programs and refreshers through SCC & product teams.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: Hdfc BankLocation(s): Kolkata
Keyskills: Voice Process Domestic Voice Process Domestic BPO Voice Support
Hdfc Bank
At Axis Bank, we go much beyond addressing the financial needs of our customers. We give them reasons to strengthen their trust in us, at every step. This belief has paid us rich dividends, bringing with it steady growth, rapid expansion and an opportunity for you to propel your career further.\r\n\...
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