Hiring - US Bankruptcy Process Expert - Customer and Legal Operations
- Infosys BPM
- 1 - 5 years
- Pune
- 14 hours ago
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Job Description
Infosys BPM Ltd is Hiring: Bankruptcy Specialist (US Bankruptcy Operations)
Join a High-Performing Team Where Legal Expertise Meets Customer Excellence
Are you a detail-oriented professional with experience in US Bankruptcy processes and a passion for delivering exceptional customer service?
Do you thrive in a fast-paced environment where your expertise directly impacts business success and customer outcomes?
We are looking for a Bankruptcy Specialist to join our growing team and play a critical role in managing bankruptcy cases under Chapters 7, 11, and 13 of the U.S. Bankruptcy Code. This is an exciting opportunity for professionals who possess strong legal operations knowledge, excellent communication skills, and a commitment to operational excellence.
Position: Bankruptcy Specialist
Work from Office (5 Days a Week)
Night Shift Mandatory
Dynamic and Collaborative Work Environment
Why Join Us?
At our organization, you'll be part of a team that values:
- Professional growth and continuous learning
- Ownership and accountability
- Excellence in customer experience
- Compliance-driven operations
- Teamwork, innovation, and integrity
- Exposure to complex US Bankruptcy and Legal Operations processes
If you're looking for a career where your expertise is recognized and your contributions make an impact, we'd love to hear from you.
Key Responsibilities
As a Bankruptcy Specialist, you will be responsible for managing and supporting bankruptcy matters while ensuring compliance with all applicable federal and state regulations.
Core Responsibilities
Handle bankruptcy-related accounts under Chapters 7, 11, and 13 of the U.S. Bankruptcy Code.
Research, review, and process bankruptcy cases while maintaining complete case accuracy.
Resolve customer inquiries, concerns, and complaints professionally and effectively.
Maintain detailed and accurate records of all customer interactions and account activities within designated systems.
Update, modify, and maintain customer information across internal platforms.
Educate customers and authorized representatives regarding relevant loan agreement terms and account-related information.
Manage multiple cases simultaneously while meeting strict deadlines and quality standards.
Ensure compliance with all federal and state bankruptcy laws, court procedures, and operational guidelines.
Execute responsibilities in accordance with Fair Debt Collection Practices Act (FDCPA) and other regulatory requirements.
Collaborate with internal stakeholders to support legal and operational objectives.
Meet individual productivity targets, service levels, and departmental performance metrics.
Participate in all required compliance trainings, certifications, and organizational initiatives.
MANDATORY REQUIREMENTS (HIGHLY IMPORTANT)
Candidates must meet ALL the following requirements:
Expert Knowledge of US Bankruptcy Process
- Strong understanding of Chapter 7, Chapter 11, and Chapter 13 bankruptcy procedures.
- Ability to interpret and manage bankruptcy-related documentation and workflows.
Excellent Communication Skills
- Outstanding verbal and written communication skills.
- Ability to interact confidently with customers, attorneys, representatives, and internal stakeholders.
Night Shift Availability
- Must be comfortable working in a Night Shift environment.
Work from Office
- Must be willing to work from office 5 days per week.
What Makes You Successful in This Role?
We are looking for professionals who demonstrate:
Strong ownership mindset and accountability
Excellent analytical and problem-solving abilities
High attention to detail and accuracy
Ability to exercise independent judgment
Strong multitasking capabilities
Ability to adapt to changing business and operational requirements
Professional handling of confidential financial and legal information
Excellent organizational and time-management skills
Ability to work effectively in a high-volume, process-driven environment
Required Qualifications
- Bachelor's Degree in any discipline
- Minimum 1 year of experience in the Financial Services Industry
- Strong computer proficiency
- Excellent multitasking ability, including the ability to talk and type simultaneously
- Proven ability to remain focused in a continuous workflow environment
- Ability to perform effectively within established productivity and quality standards
Preferred Qualifications
- Bachelor's Degree with completion of an accredited Paralegal Program
- 1+ year of Bankruptcy or Probate experience
- 2+ years of experience in Legal Operations
- Familiarity with:
- PACER
- LexisNexis
- Document Management Systems
- Experience working with US legal and financial processes
Who Can Apply?
This opportunity is ideal for candidates who:
Have strong expertise in US Bankruptcy processes
Possess excellent communication skills
Are comfortable working in Night Shifts
Can work from the office 5 days a week
Have experience in Financial Services, Legal Operations, Bankruptcy Processing, or related domains
Are looking to build a long-term career in a specialized legal and financial operations environment
Ready to Take the Next Step?
If you are a skilled Bankruptcy professional who thrives on accuracy, compliance, customer service, and operational excellence, we invite you to become part of a team where your expertise truly makes a difference.
Apply Today and Elevate Your Career in US Bankruptcy Operations!
Join us. Grow with us. Make an impact.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Infosys BPMLocation(s): Pune
Keyskills: Customer Support Financial Services Compliance Legal Operations Bankruptcy Customer Service Voice Process US Banking Financial Operations International Voice Process
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