Technical Support Engineer (Global @ Quess Magna

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Technical Support Engineer (Global

Quess Magna
0 to 1 Yr
Bengaluru
7 years ago
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Job Description

Job Description for L1:

Handling international and domestic clients calls

Troubleshooting on OS (Operating System)

Handling hardware issues- only commercial laptop, desktop, notebook, mouse, keyboard etc.

Transferring calls to concerned department like EMT (Escalation Matrix Team), DOA Team(Dead on arrival) if it is a new products

Serial number verification by matching CPU, keyboard, battery, mouse etc.

Technical bent of mind to isolate a problem quickly

Basic troubleshooting of desktop/laptop and gadgets

Email configuration

Excellent communication skills

Employement Category:

Employement Type: Full time
Industry: IT - Hardware / Networking
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Engineer (Global and

Contact Details:

Company Name: Quess Magna
Location(s): Bengaluru

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Keyskills: ccna research networking support troubleshootin

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₹ 2.0 - 4.5 Lakh/Yr

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Quess Magna

Magna

Technical Support Engineer (Global @ Quess Magna

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