Domain Expert- Medical Underwriter/ Summarizer
- Genpact
- 0 to 4 Yrs
- Delhi, NCR
- 7 years ago
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Job Description
MEGA Walkin Drive for Domain Expert- Medical Underwriter/ Summarizer & Process Associate, Insurance on At Bhubaneswar on 26th April
Work Location :Delhi/NCR
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Walk-In: 26th April
Shift: Flexible to work in 24*7 shifts
Interview timings- 10am to 2pm
Interview location:
NIIT Center - 610 - Sahid Nagar - Bhubaneswar -751007 -Odisha
Contact Person : Karishma Ohdar : 9831750***
Please mention Karishma on top of your CV and directly walk-in at the venue
Shifts :Rotational shifts
Job Description : Domain Expert- Medical Underwriter/ Summarizer
- New Hire Training
- Readiness of new hire class logistics, documentation
- Timely & effective pre- process & process trainings
- Feedback & coaching
- Knowledge Management
- Ensure100% adherence to SOPs/Update trackers, update dissemination, error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
- Adherence to Genpact training common minimum practices
- Daily touch points with process trainers, SME to effectively drive knowledge management and people development practices
- Managed trainings single handedly
- Drive Process improvements
- Maintain key records like working files, email for reference and audit purpose
- Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
- Ensure that turnaround time and quality of the work meets Company service standards
- Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls
- Manage own work in process and support team efforts to ensure that individual, team goals are met.
- Maintain key records like working files, email for reference and audit purpose
- Should be able to handle basic day to day requirements of excel
Qualifications:
Graduate in medical stream- BHMS, BAMS, BUMS, BPT, BDS, B Pharma, M Pharma
Graduation in any stream except B.Tech and Technical Graduation & Law
Essential skills:
- 4-5 years of work experience preferred in Medical Summarization/ Underwriting in Life or Health Insurance
- Experience in Group Disability Insurance Underwriting /Employee benefit/ Workers Compensation/ Individual disability Insurance or/and Insurance qualification/certifications will be an added advantage
- Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
- In depth knowledge of the process at least 1 year in similar process
- Strong Communication skills (Both written & verbal)
- Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
- Displays energy and enthusiasm in approaching the job
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Job Description:
- Process Associate, Claims Insurance
- Transaction processing according to standard work & SOP
- Prioritize transactions according to documented guidelines to meet SLA
- Plans and organizes tasks and work responsibilities to achieve objectives
- Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
- Assist with/perform other team tasks as required.
- Ability to accurately interpret and compile information from a variety of sources and systems
- Ensure that turnaround time and quality of the work meets Company service standards
- Manage own work in process and support team efforts to ensure that individual, team goals are met.
- Maintain key records like working files, email for reference and audit purpose
- Should be able to handle basic day to day requirements of excel
Essential skills:
- 1-4 years Customer Service backend operations experience Preferred
- Strong English Communication (Both written & verbal)
- Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
- Displays energy and enthusiasm in approaching the job
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ready to work on stretched working hours
- Ability to independently interact with internal and external customers
- Customer service focus
- Insurance knowledge.
Note:
Please bring 2 copies of resume, 2 photos and 2 copies of Id proof Photocopy (Original+ Xerox).
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Back Office OperationsFunctional Area: Not ApplicableRole/Responsibilies: Domain Expert- Medical Underwriter/ SummarizerContact Details:
Company Name: GenpactLocation(s): Delhi, NCR
Keyskills: underwriting sla so
Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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