customer service Professional - Chat
- TP
- 2 - 6 years
- Mohali, Chandigarh
- 2 months ago
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Job Description
We are looking for a skilled Customer Service Professional to join our team in the BPO industry. The ideal candidate will have excellent language proficiency and strong communication skills, with 10th +2 education.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service through various channels.
- Collaborate with internal teams to enhance customer experience.
- Develop and maintain thorough knowledge of products and services.
- Identify and escalate complex issues to senior management when necessary.
- Maintain accurate records of customer interactions and transactions.
- Excellent language proficiency in English (B2 level).
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changes.
- Proficient in using computer systems and software applications.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively as part of a team.
- Educational qualification: 10th +2.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: TPLocation(s): Mohali, Chandigarh
Keyskills: chat support customer experience management providing excellence hrsd assistance job description talent management talent acquisition employee engagement recruitment chat accommodation client relationship workforce employee satisfaction workplace
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