Human Resource Business Partner
- IntouchCX
- 1 - 5 years
- Hyderabad
- 8 months ago
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Job Description
Job Title: Human resources business partner/ HR executive
Location: Hyderabad
Shift: Evening Shift (Login between 6:30 PM 8:30 PM)
Cab Facility: Two-way transportation provided
Employment Type: Full-Time
Industry: BPO / ITES (Mandatory)
Experience Required: Minimum 1+ years in HRBP / HR Executive role within BPO
Educational Qualification: MBA in HR / Postgraduate in HR / Relevant Graduate Degree
Key Roles & Responsibilities:
1. Employee Engagement & Relations
- Act as the first point of contact for employee queries and concerns
- Conduct regular connect sessions with employees through calls and virtual meetings
- Drive engagement initiatives such as Town Halls, Leadership Connects, Skip-Level Meetings, and Focus Group Discussions
- Foster a positive work culture and improve employee experience
2. HR Case Management
- Handle employee grievance cases and disciplinary matters in coordination with managers.
- Facilitate discussions between employees and reporting managers to ensure timely resolution
- Maintain proper documentation and ensure adherence to HR compliance standards
3. Policy Implementation & Compliance
- Implement HR policies, guidelines, and organizational initiatives effectively
- Ensure compliance with labour laws and internal HR policies
- Provide guidance to employees and managers on HR policies and procedures.
Required Skills & Competencies:
- Strong stakeholder management and employee relations skills
- Good understanding of labour laws and statutory compliance
- High emotional intelligence with effective conflict resolution abilities
- Strong problem-solving and decision-making skills
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Excellent verbal and written communication skills
- Ability to work in a fast-paced BPO environment
Preferred Candidate Profile:
- Experience handling bulk employee strength in BPO/ITES
- Exposure to shift-based work culture
- Strong coordination skills with operations and leadership teams
- Ability to maintain confidentiality and handle sensitive information
Email: [email protected]
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: Human Resources - OtherRole: Human Resources - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Attrition Management Strategic HR Employee Engagement Business HR Performance Management Grievance Handling Business Partnering Exit Interviews Employee Relations Employee Retention Attrition Employee Grievances
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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