OTC B2B Collections
- WSNE Consulting
- 3 - 7 years
- Noida, Gurugram
- 2 months ago
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Job Description
Job Description OTC B2B Collections
Role Overview
We are looking for an experienced OTC B2B Collections professional to manage customer receivables, improve collection efficiency, reduce outstanding balances, and support effective Order-to-Cash operations.
The ideal candidate should have a minimum of 3 years of documented experience in OTC B2B Collections, strong customer communication skills, and experience handling overdue accounts, payment discrepancies, and collection activities.
Key Responsibilities
- Manage B2B collections activities within the Order-to-Cash (OTC) process.
- Analyze collection and accounts receivable data to identify trends and improve collection efficiency.
- Monitor outstanding and delinquent accounts and take timely action to minimize overdue balances.
- Follow up with customers regarding outstanding invoices and payments.
- Investigate and resolve payment discrepancies, invoice-related issues, and collection disputes.
- Negotiate payment commitments and arrangements with customers professionally and empathetically.
- Maintain accurate records of collection activities, customer commitments, and payment status.
- Follow established collection policies, procedures, internal controls, and compliance requirements.
- Collaborate with internal teams such as Billing, Cash Application, Credit, Sales, and other OTC functions to resolve customer issues.
- Identify opportunities to streamline collection workflows and improve overall operational effectiveness.
- Support collection analytics and reporting related to outstanding receivables and delinquent accounts.
Required Skills & Experience
- Minimum 3 years of documented experience in OTC B2B Collections is mandatory.
- Strong understanding of Order-to-Cash (O2C) and Accounts Receivable processes.
- Experience in B2B customer collections and receivables management.
- Knowledge of aging, overdue invoices, delinquency management, and payment follow-ups.
- Strong customer service and communication skills.
- Ability to resolve payment discrepancies and collection-related disputes.
- Understanding of Credit Risk Management and Collections Analytics is preferred.
- Excellent written and verbal English communication skills (C2 proficiency).
- Ability to work effectively with internal and external stakeholders.
- Willingness to work in a US shift environment.
Educational Qualification
Bachelor's degree in any relevant discipline. Graduates from BBA, Communication, Hospitality Management, Information Technology, Marketing, Finance, Accounting, or related fields may be considered.
Job Details
- Role: OTC B2B Collections
- Experience: 3-7 years
- Location: Noida
- Work Mode: Work from Office
- Shift: US Shift
- Employment Type: Full-time
- Language: English Proficient (C2)
- Client-facing: No
- Travel: No
Key Skills
OTC | B2B Collections | Order to Cash | O2C | Accounts Receivable | Collections Management | Credit & Collections | Collections Analytics | Credit Risk Management | Customer Service | Dispute Resolution | Payment Follow-up
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Finance & AccountingRole Category: Finance & Accounting - OtherRole: Finance & Accounting - OtherEmployement Type: Full timeContact Details:
Company: WSNE ConsultingLocation(s): Noida, Gurugram
Keyskills: B2B Collections Credit & Collections Order to Cash OTC Customer Service Credit Risk Management Dispute Resolution Delinquency Management Accounts Receivable Aging Analysis Collections Analytics Payment Follow-up Customer Experience Collections Management
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WSNE Consulting
WSNE Consulting Pvt. Ltd. is an Indian staffing and recruitment agency founded around 2009 and headquartered in New Delhi. The firm specializes in IT, analytics, cybersecurity, and executive search, operating across major national hubs like Bangalore, Hyderabad, and Pune. To date, they have placed...
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