Salesforce Data Cloud Agentforce Senior Associate
- PwC
- 4 - 8 years
- Pune
- 3 months ago
- Email to a friend
- Report this job
Job Description
Create tailored solutions on Salesforces AgentForce platform.
- Managing Salesforce Service Cloud implementations to enhance client service capabilities
- Building intelligent workflows, elevate the agent experience, and fine-tune case-management processes by harnessing AgentForce, Data Cloud, Apex, AI, and the broader Salesforce toolkit.
- Developing business process models and integrating enterprise software solutions
- Leading technical consultation and project architecture for Salesforce projects
- Utilizing Salesforce Lightning and Salesforce Administration skills to optimize platform performance
- Coordinating systems project management and technology integration efforts
- Creating and maintaining training materials to support technology implementation
- Analyzing business models and processes to identify opportunities for improvement
- Collaborating with teams to embrace change and drive innovative design solutions
- Supporting enterprise integration and IT infrastructure development
- Engaging in requirements elicitation and project budgeting to align with client needs
What You Must Have
- At least a Bachelor's degree
- At least 4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
- Design and implement custom AgentForce capabilities, leveraging Apex, Salesforce Flows, Data Cloud, and AI services.
- Create intelligent routing and decision logic that considers case priority, sentiment, and agent skillsets.
- Identify the data points needed for each use-case, assess data quality, and engineer cleansing routines.
- Map source data to CDP objects and fields, define object relationships, and configure unification algorithms.
- Develop Apex triggers, classes, and batch jobs for advanced case routing, task assignment, and other bespoke processes.
- Customize AgentForce actionscase creation, escalation, assignmentto minimize manual effort.
- Build secure APIs to enrich AgentForce with external data (customer DBs, analytics platforms).
- Apply CI/CD best practices (Salesforce DX, Git) to keep solutions maintainable, version-controlled, and deployment-ready.
- Familiarity with Git-based version control, CI/CD pipelines, and release management (Salesforce DX).
- At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
- Demonstrating proficiency in Salesforce Service Cloud and Salesforce Lightning
- Utilizing analytical thinking to solve complex business problems
- Developing training materials to enhance team capabilities
- Implementing technology solutions in enterprise environments
- Excelling in communication and teamwork within client-focused projects
Job Classification
Industry: Financial ServicesFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: PwCLocation(s): Pune
Keyskills: Data cloud prompt builder Agentforce Lightning Web Components DSO Data Model Object Data Source Object DLO DMO Data Lake Object Data stream Lwc Apex Salesforce
PwC
PwC AC At PwC, our purpose is to build trust in society and solve important problems. With offices in 149 countries and more than 370,000 people, we are among the leading professional services networks in the world. We help organizations and individuals create the value they are looking for, b...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)ineojobs.in