Walk-in || Customer Support Executive
- eClerx
- 0 - 1 years
- Mumbai
- 22 hours ago
- Email to a friend
- Report this job
Job Description
Job Summary
As a Customer Care Executive for the US Chat Process, you will be responsible for handling customer interactions through chat and messaging platforms. You will provide exceptional customer support, resolve customer queries, and identify opportunities to promote and upsell products or services. Your goal is to deliver a seamless customer experience while contributing to customer satisfaction and business growth.
Key Responsibilities
- Handle customer chats in a professional, courteous, and customer-focused manner.
- Understand customer requirements and provide accurate information regarding products, services, pricing, and ongoing promotions.
- Identify sales opportunities and effectively upsell or cross-sell relevant products and services through chat interactions.
- Address customer concerns, objections, and complaints with empathy and professionalism.
- Provide timely and effective resolutions while ensuring high customer satisfaction.
- Accurately document customer interactions, inquiries, complaints, and sales details in the CRM system.
- Meet or exceed individual and team performance targets, quality standards, and productivity metrics.
- Maintain high chat quality standards, including grammar, accuracy, and response time.
- Stay updated on company products, services, policies, and industry trends.
- Follow compliance guidelines and maintain data confidentiality during customer interactions.
Required Skills & Qualifications
- Excellent written communication skills in English with strong grammar and typing proficiency.
- Previous experience in Customer Service, Chat Support, Customer Support, E-commerce Support, or Sales Support is preferred.
- Strong persuasion, negotiation, and customer engagement skills.
- Ability to multitask effectively, including handling multiple chat sessions simultaneously.
- Strong problem-solving and customer-handling abilities.
- Basic computer proficiency and familiarity with CRM tools.
- Good typing speed with a high level of accuracy.
- Willingness to work in rotational shifts, including night shifts, weekends, and holidays as required.
Education
- Bachelor's degree in any discipline preferred.
- Undergraduate candidates with relevant experience and excellent communication skills may also be considered.
Why Join Us?
- Attractive incentives and performance-based rewards.
- Growth opportunities within customer service and support functions.
- Dynamic and collaborative work environment.
- Comprehensive training and skill development programs.
- Opportunity to develop expertise in customer engagement and digital support channels.
Preferred Candidate Profile
- Customer-centric mindset with strong written communication skills.
- Ability to handle difficult customer situations professionally.
- Comfortable working in a fast-paced environment with multiple chat interactions.
- Strong attention to detail and commitment to delivering excellent customer experiences.
If you are a customer-focused professional with excellent communication and typing skills, we invite you to apply for this exciting opportunity in our US Chat Process Team.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Walk-insContact Details:
Company: eClerxLocation(s): Mumbai
Keyskills: International Chat Process International Process Non Voice Process US Process
eClerx
eClerx Services Ltd, one of the first Knowledge Process firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ ...
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