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[Full Time] Quality analyst at TP

Mon, 30 Mar 2026 12:00:00 +0530

Job Description

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in quality analysis, preferably in a customer service or BPO setting.

Roles and Responsibility

Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods.
Document quality issues and performance measures for management review.
Provide feedback and formal education to individuals on the phone.
Develop and implement effective quality control processes.
Collaborate with team members to achieve high-quality standards.
Analyze data to identify trends and areas for improvement.

Job Requirements

Minimum 1 year of experience in quality analysis, preferably in a customer service or BPO setting.
Strong knowledge of quality control processes and procedures.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and problem-solving skills.
Experience with CRM software and IT-enabled services is an added advantage.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time

Contact Details:

Company: TP
Location(s): Hyderabad

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[Full Time] Sr. Microbiologist at Eurofins

Mon, 30 Mar 2026 12:00:00 +0530

Job Description

Eurofins is the world leading Food Testing laboratory group, deploying a comprehensive range of state-of-the-art analytical techniques in order to support its clients' increasingly stringent quality and safety standards. We are present in India as Eurofins Analytical Services India Pvt Ltd and provide a comprehensive and one-stop testing service to businesses and organizations involved in food and feed processing, Agro products, Export, Hospitality and Retail chains. About The Role
Preparation of microbiology media
Maintenance and calibration of Balance, Autoclave, water bath, LAF, BSC, Microscope etc.
Performs microbiological testing in accordance with standard procedures
Collect and analyse data to draw conclusions and recommend actions
Apply appropriate methodologies and data interpretation techniques to assist in overcoming technical difficulties and promote continuous improvement.
Maintenance of standard Reference Materials, Chemicals, Reagents and Glassware used in the laboratory.
Maintains the laboratory quality assurance systems to assure validity of data
Perform or assist vendor in the installation qualification (IQ), operational qualification (OQ) and performance qualification (PQ) of laboratory instruments and equipment.
Maintain accurate, up to date and concise laboratory records
Supports a microbiological sampling and testing program.
Understand and use basic laboratory safety equipment and instructions, precautions in handling and disposing of biological materials, in accordance with local environmental regulations.
Troubleshoot basic instrument or methodology problems.
Qualifications
4-6 years experience of working in food testing laboratory.
Strong knowledge of Food microbiology analysis.
Additional Information
Good interpersonal and communication skills.
Energetic, flexible and innovative.
Able to work independently and to coordinate several activities simultaneously.
Good in communication, read and write in English and local language.
Acts quickly and decisively.
Knowledge in Microsoft Office (such asMicrosoft Word, Excel, Power Point, & etc.),
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Auditor / Inspector
Employement Type: Full time
Contact Details:
Company: Eurofins
Location(s): Mumbai

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[Full Time] Microbiology/Biotechnology Intern at Leading Client

Thu, 26 Mar 2026 12:00:00 +0530

Job Description

We are looking for a highly motivated and enthusiastic Microbiology/Biotechnology Intern to join our team at Ruputed Pharmaceutical Company. The ideal candidate will have a strong foundation in microbiology and biotechnology, with excellent analytical and problem-solving skills.

Roles and Responsibility

Conduct microbial testing and analysis to ensure product quality and safety.

Develop and implement new methods for microbial detection and identification.

Collaborate with cross-functional teams to design and execute experiments.

Analyze data and interpret results to inform business decisions.

Maintain accurate records of experiments, results, and procedures.

Stay updated with industry developments and advancements in microbiology and biotechnology.

Job Requirements

Strong understanding of microbiology principles and practices.

Familiarity with biotechnology concepts and applications.

Excellent analytical, problem-solving, and communication skills.

Ability to work effectively in a team environment.

Strong attention to detail and organizational skills.

Proficiency in relevant software and tools.

Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time
Contact Details:
Company: Leading Client
Location(s): Pune

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[Full Time] Associate- Microbiology at Pfizer

Wed, 11 Mar 2026 12:00:00 +0530

Job Description
Use Your Power for Purpose

Every day, our unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our flexible, innovative, and customer-oriented culture is rooted in science and risk-based compliance. Whether you are engaged in development, maintenance, compliance, or research analysis, your contributions have a direct impact on patient care. By being part of our team, you help uphold a quality culture that adapts and evolves to meet the needs of patients, ensuring that every product we deliver is of the highest standard.

What You Will Achieve

In this role, you will:

Assist in the preparation and maintenance of media stocks, including sterilization of accessories by autoclave cycles.

Manage receipt, storage, and handling of Bio ball cultures, and assist in the maintenance of Master cultures and preparation of Cryo vials.

Perform various microbiological tests such as water analysis, Microbial Limit Test, Sterility tests, Bacterial Endotoxin Test, CCIT, and micro challenge studies.

Ensure training records are updated and correctly filed to reflect current testing capabilities.

Perform sampling and labeling of materials as per defined procedures and verify all equipment and instruments.

Interpret and evaluate data for accuracy, precision, trends, and potential cGMP impact, recommending appropriate corrective actions.

Ensure all documentation and quality records comply with Good Manufacturing Practices and Good Laboratory Practices and are filed according to existing policies.

Review and revise Standard Operating Procedures, analytical methods, and related documents to keep them current.

Conduct analyses on finished products, raw materials, and components, including data entry, review, and approval in a computerized database, and generate EMS reports.

Contribute to the completion of complex projects, manage time effectively to meet targets, and develop plans for work activities within a team, while exercising judgment with reliance on supervisor and working under their direction.

Here Is What You Need (Minimum Requirements)

Bachelors degree / Associates degree or a high school diploma.

4+ years of experience.

Demonstrated technical skills in method validation and testing

Ability to read and understand applicable compendial methods, Standard Operating Procedures, technical procedures, and governmental regulations

Knowledge of Good Manufacturing Practices and its application standards, processes, and policies.

Excellent organizational skills and strong ability to multi-task

Strong written and verbal communication skills

Proficiency with unique Quality Control instruments to meet accuracy specifications for sample management, retains management, interpretation, and evaluation

Bonus Points If You Have (Preferred Requirements)

Experience with laboratory work, particularly using microbiology techniques

Proven track record in leading continuous improvement projects

Strong knowledge of lean manufacturing principles, six sigma methodologies, and statistical analysis

Strong problem-solving skills and attention to detail

Ability to manage multiple priorities and meet deadlines.

Excellent interpersonal skills and the ability to communicate effectively with colleagues at all levels

Adaptability and willingness to learn new techniques and procedures

Work Location Assignment: On Premise

Quality Assurance and Control

Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time
Contact Details:
Company: Pfizer
Location(s): Visakhapatnam

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[Full Time] Assistant Manager at Coforge

Wed, 04 Mar 2026 12:00:00 +0530

Job Description
Role Overview:

We are seeking a highly skilled Excel VBA Macro Expert to design, develop, optimize, and maintain automation solutions within Microsoft Excel. The ideal candidate will demonstrate strong proficiency in VBA macro development, advanced Excel functions, and building robust, scalable automation workflows.

Key Responsibilities

VBA Development & Automation (Primary Focus)
Design, build, and optimize Excel VBA macros to automate manual and repetitive tasks.
Develop, enhance, and maintain Excel based applications, user forms, and automation tools.
Write clean, efficient, and well structured VBA code with proper documentation.
Troubleshoot and debug existing macros to ensure performance and reliability.

Excel Based Data Processing

Build templates, analytical models, dashboards, and reporting tools using Excel and VBA.
Ensure data accuracy and integrity across automated solutions.

Stakeholder Collaboration

Gather and analyze user requirements; translate them into technical VBA solutions.
Provide end user support, training, and documentation for developed tools.

Optimization & Best Practices

Evaluate existing Excel processes and recommend improvements and automation opportunities.
Ensure workbook performance optimization through modular VBA design and efficient coding practices.

Required Qualifications

Bachelors degree in Computer Science, IT, Engineering, Finance, or relevant field.
Proven hands on experience in Excel VBA Macro development.

Required Skill Set (Primary Focus on VBA)

Core Skills
Expert level proficiency in Excel VBA, Macros, and Automation.
Strong command over Excel functions, formulas, Pivot Tables, charts, and named ranges.
Ability to create modular, reusable VBA components and automation routines.

Additional Technical Preferences (Nice to Have)
Exposure to SQL for data connectivity or querying.
Familiarity with Power Query / Power Pivot / Power BI.
Experience integrating Excel with other MS Office applications.

Soft Skills
Strong analytical and problem solving abilities.
Effective communication and documentation skills.
Ability to work independently and manage multiple tasks.

Experience Range

Suitable for 3-5+ years

Job Classification
Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Business Process Quality - Other
Employement Type: Full time
Contact Details:
Company: Coforge
Location(s): Pune

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[Full Time] Quality Assurance Analyst (Contact Center) at IntouchCX

Mon, 02 Mar 2026 12:00:00 +0530

Job Description

About the Job

Were changing the way people think about customer service, and we need your help!

Were looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.

As Quality Assurance Analyst, You Will

Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed

Complete Quality Assurance and coaching session reports on a weekly basis

Attend and participate in meetings with supervisors and managers to review monitoring lists

Attend and participate in partner and internal calibration meetings

Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers

Report scripting problems or questions from callers to appropriate departments

Distribute partner and company related correspondence to all CSRs/Tier 2 team members

Perform other duties as assigned

As Quality Assurance Analyst, You Have

High school diploma or equivalent (required)

1 year of front-line contact center experience (preferred)

1-2 years of Quality Assurance experience (preferred)

Intermediate knowledge of MS Excel, MS Word and MS Office (required)

Ability to type 30 wpm minimum with accuracy

Strong verbal and written communication skills, including spelling and grammar

Excellent organizational and time management skills

Ability to make fair and consistent judgments and decisions

Ability to multi-task under high-pressure situations

Ability to solve problems and offer suggestions in a positive and developmental manner

Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls

Ability to perform basic mathematical functions to ensure scoring accuracy

Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Ability to work a variety of shifts including days, afternoons, evenings and holidays

Job Classification
Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time
Contact Details:
Company: IntouchCX
Location(s): Hyderabad

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[Full Time] TQM - KPI Specialist at Tata Technologies

Thu, 26 Feb 2026 12:48:19 +0530

Job Description
POSITION SUMMARY
We are seeking a proactive and detail-oriented professional to lead TQM-based KPI monitoring, Root Cause Analysis (RCA), 8D problem solving, and other quality improvement initiatives within a virtual engineering technical support model. This role will support cross-regional teams (e.g., Europe, North America, APAC) by driving quality excellence across product development, engineering services, and process improvement projects.
JOB REQUIREMENTS:
TQM - KPI Specialist
EDUCATION: Bachelor s degree in mechanical engineering with work experience Exhaust After treatment System.
REQUIREMENTS:
Relevant experience in Quality Assurance, Virtual Engineering, or Product Development Support.
Hands-on expertise in KPI development, RCA, 8D, and TQM tools/methodologies.
Strong knowledge of Lean, Six Sigma, ISO/TS 16949 or IATF 16949.
Excellent analytical skills and experience with data visualization tools (Power BI, Excel, etc.).
Strong communication and stakeholder engagement skills in a virtual/global team setup.
Responsibilities:
KPI Monitoring TQM Support
Define, track, and report TQM-related KPIs (e.g., defect rate, FTR, rework %, customer complaints).
Develop digital dashboards and tools for real-time KPI visualization across regions.
Coordinate with regional quality leaders to align on global KPI standards and thresholds.
RCA / 8D Problem Solving
Lead or facilitate Root Cause Analysis (RCA) and structured 8D problem-solving sessions for engineering- or quality-related issues.
Train and coach virtual teams in problem-solving methodologies.
Ensure timely closure and documentation of 8D reports with clear action tracking.
Virtual Engineering Quality Support
Provide virtual quality engineering support to global regions on design reviews, process adherence, DFMEA/PFMEA validations, etc.
Act as a quality SME to support virtual development teams in eliminating defects at source.
Maintain alignment with global engineering standards, quality gates, and release protocols.
Quality Systems Initiatives
Drive continuous improvement initiatives in alignment with TQM principles.
Support digital transformation of quality processes (e.g., automated defect tracking, Power BI/Excel analytics).
Collaborate with IT/Tech teams to enhance data connectivity and traceability in the quality system.
Stakeholder Collaboration
Engage with cross-functional stakeholders across geographies to ensure consistent quality culture.
Coordinate with regional customer quality teams to analyze feedback and reduce warranty/rework issues.
Prepare and present global dashboards to senior management during quality review forums.
Job Classification
Industry: Building Material (Cement)
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Specialist
Employement Type: Full time
Contact Details:
Company: Tata Technologies
Location(s): Pune

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[Full Time] Quality Analyst at Teleperformance (TP)

Wed, 11 Feb 2026 12:00:00 +0530

Job Description
Roles and Responsibilities
Conduct call audits, quality checks, and analysis to ensure compliance with company standards.
Monitor calls using QC tools such as CSAT, KPIs, KRAs, and metrics to identify areas for improvement.
Provide feedback on performance gaps and suggest corrective actions through RCA (Root Cause Analysis) methodology.
Collaborate with team members to resolve issues related to AHT (Average Handle Time), TAT (Turnaround Time), SLA (Service Level Agreement), Capacity Planning & Scheduling.
Perform root cause analysis of customer complaints and implement corrective actions.
Desired Candidate Profile
2-7 years of experience in BPO industry with a focus on Quality Assurance or similar role.
Strong understanding of call calibration processes and ability to conduct effective feedback sessions.
Proficiency in using various QC tools such as 7QC, OJT, TNA etc. .
Excellent communication skills with the ability to work effectively across multiple departments including operations teams.
Contact HR: Yamanur - 9449900627
yamanurappa.kuri@teleperformancedibs.com
Job Classification
Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Call Quality Analyst
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Mumbai

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[Full Time] Quality analyst- International at Teleperformance (TP)

Wed, 11 Feb 2026 05:06:09 +0530

Job Description
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (eg, email, chat) for accuracy and adherence to quality standards
Documents quality issues and performance measures for management review
Provides information to assist in the feedback and formal education process of individuals on the phone
Positions on this level are fully proficient in executing established standards
Works independently within set frames and follows set course
Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area
Develops own knowledge, shares best practice and develops relevant/appropriate solutions
Positions at this level are expected to continuously improve the day-to-day activities/processes
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives
Job Classification
Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Call Quality Analyst
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Hyderabad

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[Full Time] Associate Manager-Manufacturing Compliance at Pfizer

Thu, 29 Jan 2026 12:00:00 +0530

Job Description
Use Your Power for Purpose

Pfizer is driven by an unwavering commitment to delivering safe and effective products to patients. Our science and risk-based compliant quality culture is both flexible and innovative, always putting the patient first. Your contributions will be vital and will have a direct impact on patient care, ensuring we deliver on our promise of quality and safety.

What You Will Achieve

In this role, you will:

Responsible for implementing and maintaining the quality systems and ensuring compliance throughout end-to-end manufacturing operations

Responsible for inspection readiness activities and ensuring all the manufacturing processes are in compliant with Pfizer policies and regulatory guidelines

Prepare and maintain Quality Risk Assessments for equipment and processes.

Track implementation of mitigation plans and ensure timely closure of identified risks.

Prepare, review, and approve Master Manufacturing Records (MMRs) and Master Packing Records (MPRs) for commercial, scale-up, exhibit, intended, and process validation batches.

Ensure all documentation complies with GDP and ALCOA principles.

Initiate Change Control Forms (CCFs), coordinate with cross-functional teams for impact assessment, and manage pre-approval and closure.

Update procedures as per approved CCFs and ensure timely upload in PLS.

Monitor and track action items related to CCFs for closure within defined timelines.

Prepare responses to audit observations and propose CAPAs in consultation with SMEs, owners, and QA.

Track CAPA implementation and provide regular updates to stakeholders.

Support investigations and ensure timely closure of CAPAs and commitments.

Review and approve SOPs, job aids, and SOJTs in PDOCS as primary or secondary owner.

Prepare, review, and execute protocols and user requirement specifications.

Manage classified area access for colleagues, contingent workers, and service providers.

Review and approve alarm reports, conductivity reports, NVPC trend reports, and APQR reports.

Verify NVPC monitoring activities and perform assessments of PQS, CAS, and compendial requirements.

Establish alert and action levels for Environmental Monitoring.

Prepare, review, and approve cross-contamination strategy documents and PCER documents.

Deliver Instructor-Led Training (ILT) sessions to colleagues and service providers as required.

Participate in regulatory and RQA audits and ensure compliance with applicable standards.

Ensure document management and walkthrough compliance.

Maintain adherence to GDP and ALCOA principles in all documentation and processes.

Here Is What You Need (Minimum Requirements)

Master s degree/bachelors degree in pharmacy with 6+ years of experience preferably in Manufacturing or Quality Assurance department in a sterile Injectable manufacturing site.

Must have extensive exposure to manufacturing operations, IPQA activities, QMS activities and inspection readiness

Strong understanding of USFDA regulatory requirements and compliance standards.

Excellent attention to detail and organizational skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Effective written and verbal communication skills.

Skills with Lean six sigma tools

Bonus Points If You Have:

Demonstrated working knowledge and understanding of sterile injectable manufacturing procedures and processes

Knowledge of Good Manufacturing Practices {also cGMP}, validation, audit techniques, and working knowledge of statistics

Experience with audit processes and corrective action plans.

Strong problem-solving skills.

Knowledge of drug product requirements

Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Quality Assurance and Control
Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Manager / Supervisor
Employement Type: Full time
Contact Details:
Company: Pfizer
Location(s): Visakhapatnam

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[Full Time] Quality Analyst at Teleperformance (TP)

Wed, 21 Jan 2026 12:00:00 +0530

Job Description
Roles and Responsibility
Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods.
Document quality issues and performance measures for management review.
Provide feedback and formal education to individuals on the phone.
Develop and implement effective quality control processes.
Collaborate with team members to achieve high-quality standards.
Analyze data to identify trends and areas for improvement.

Job Requirements
Minimum 1 year of experience in quality analysis, preferably in a BPO or call center environment.
Strong knowledge of quality control processes and procedures.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Experience with quality management tools and software.
A professional/university degree is required.
Job Classification
Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Hyderabad

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[Full Time] Quality Analyst- Call Audit || Gurgaon at Policybazaar

Wed, 14 Jan 2026 08:51:13 +0530

Job Description
Roles and Responsibilities
Conduct call audits to ensure quality standards are met.
Evaluate calls based on predefined criteria, providing feedback to agents for improvement.
Collaborate with team members to identify areas of excellence and implement process improvements.
Develop and maintain calibration materials, ensuring accuracy and relevance.
Provide constructive feedback to agents, promoting continuous learning and development.
Desired Candidate Profile
2-7 years of experience in a similar role (quality analyst or call auditor).
Strong understanding of QC tools such as Call Quality, Call Calibration, Call Monitoring, Quality Audit, etc.
Excellent communication skills with ability to provide clear feedback effectively.
Job Classification
Industry: Insurance
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Call Quality Analyst
Employement Type: Full time
Contact Details:
Company: Policybazaar
Location(s): Noida, Gurugram

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[Full Time] Manager III, Risk Management at Amazon

Mon, 12 Jan 2026 08:37:18 +0530

Job Description
Problem Complexity: As the primary domain expert in complex fraud and abuse patterns, this role guides critical investigations that impact the entire organization Leading cross-functional root cause analysis, the position handles EEs from virtually every business unit, working to maintain store trust and prevent business disruption Past incidents have demonstrated how unresolved fraud cases can severely impact operations, often requiring direct executive intervention The role's success depends on coordinating comprehensive responses across multiple teams including Policy, Legal, Operations, Product, and Business units to effectively combat emerging fraud patterns Scope and Impact: EEs represent one of the most intricate areas of risk management, requiring expert judgment to identify subtle abuse patterns and sophisticated fraud schemes The manager ensures quality, while addressing emerging threats company-wide Their strategic decisions directly impact Seller, Customer, and Brand Experience metrics, influencing Amazon's global risk management strategy Team & People Management: They lead both EEs and broader REs-Q strategy, providing hands-on mentorship to develop risk managers' technical and analytical capabilities through individualized career development plans They drive operational planning through MBRs/QBRs, identify key investment areas, prioritize business impact, and negotiate resources with leadership Monthly program reviews and consolidated reporting to L8-L10 leadership ensure team growth and operational excellence Execution & Process Improvement: The role drives 13-year strategic initiatives and continuous improvement through kaizens and best practice sharing The manager develops team capabilities in automation while creating preventative mechanisms based on Root Cause Analysis Resource allocation is optimized for cost-to-serve metrics and operational efficiency, with team members owning specific process improvements to reduce future escalations Communication: The manager presents strategic decisions through compelling narratives to L8-L10 leadership and coaches team members in executive communication, stakeholder management, and influencing without authority They guide the translation of complex technical findings into clear business impacts and mentor team members in developing investigation frameworks for global adoption, while managing sensitive communications during critical store escalations Basic Qualifications 7+ years of conducting workplace risk investigations experience Experience in conducting workplace risk investigations Experience leveraging technology to drive process improvements Experience managing direct reports Bachelor's degree or equivalent Preferred Qualifications 7+ years of customer-facing environment experience CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials Lean Six Sigma Green Belt or Black Belt certification Experience working in a customer-facing environment Master's degree or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner Company ADCI Karnataka A66 Job ID: A3149435
Job Classification
Industry: Internet
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Manager / Supervisor
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Hyderabad

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[Full Time] Quality Specialist - Japanese at Amazon

Fri, 09 Jan 2026 12:00:00 +0530

Job Description
The Last Mile Analytics Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers experience. This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.

Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.

Investigate images/videos and provide recommended actions in accordance with SOPs.

Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.

Identify patterns emerging from audits and contribute to process/program improvements.

Provide timely responses to stakeholders on related tasks as per SOP and SLA.

Systematically escalate problems to relevant owners/teams according to processes.

Maintain records of day-to-day work by updating trackers or workflow tools.

Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.

Understand performance metrics and leverage them to drive business goals.

Work in a collaborative environment and contribute to the growth of the respective team/program.

Develop a global perspective and understand the nuances of various geographies that Amazon operates in.

Be flexible to work on multiple programs as per business requirements.

Shifts: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements).

Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).

WFO This is a work from office role and candidates are expected to work from office from their assigned job location for number of days as decided by company/business policy

bachelors degree

Fluency in Japanese

Required minimum JLPT N3 certification

Previous work experience preferred

Good communication skills should be able to facilitate flow of translated information (Japanese to English and vice-versa) between teams internal/external

Proficiency in Excel (pivot tables, VLOOKUP) Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections

Identify and uncover areas of opportunity and highlight the same to managers

Collaborate with intra-space multiple resources as per need and carry out basic analyses to help ensure efficiency and effectiveness of programs

Do root-cause analyses (when needed) within the space subject to availability of data

Logistics background and lean/six sigma training is a plus Basics in SQL

Job Classification
Industry: Internet
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Specialist
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Hyderabad

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[Full Time] Quality Training Real Estate at Teleperformance (TP)

Thu, 08 Jan 2026 12:00:00 +0530

Job Description
Role & responsibilities
Monitor Transactions, emails, chats and any other customer interaction channels
Achieve the target number of monitors for their respective processes
Provide feedback to teams based on the agent performance
Coach the Executives on the evaluations done to improve their Collection capabilities
Conduct briefings to the teams
Conduct floor improvement activities on a regular basis
Use trends to identify training needs and developing action plans
Report results of evaluations to Quality/Operations
Run analysis on contact evaluations and highlight trends
Work closely with the teams to achieve Quantitative and Qualitative targets specified by the Client
Ensure regular meetings with Quality TL (weekly) &
Tenure:
Lateral- Minimum 9 months in the current designation
Vertical- Minimum 9 months in the current designation & Grade II A to Grade IIB is 12 months.
Performance Rating:Cumulative Rating for consecutive 6 months to be in Top 2 rating (with no BE in any months).Qualification:Graduate/Undergraduate from a recognized Institute or University in any disciplineAttendance:Not more than 2 NCNS in the last 3 monthsLanguages known : English, HindiShould not be on an active CAP/ DAP/EDP as on date of application. Should be meeting / exceeding all the process benchmarks for minimum last 03 monthsStack ranking will be key criteria for eligibility.Thorough understanding of Quality KPIs, Quality metrics, parameters, feedback and coaching knowledge. Should have prior knowledge of outbound sales, selling techniques and probing skills.Selection Rounds:Personality Evaluation AssessmentsTest on Quality Functions Process/Product / Domain Test(Elimination)
Monitor Transactions, emails, chats and any other customer interaction channels
Achieve the target number of monitors for their respective processes
Provide feedback to teams based on the agent performance
Coach the Executives on the evaluations done to improve their Collection capabilities
Conduct briefings to the teams
Conduct floor improvement activities on a regular basis
Use trends to identify training needs and developing action plans
Report results of evaluations to Quality/Operations
Run analysis on contact evaluations and highlight trends
Work closely with the teams to achieve Quantitative and Qualitative targets specified by the Client
Ensure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates received
Attend calibration sessions with external and internal team
Maintain current understanding of program strategies
Support management focus on review of key drivers, metrics and operational processes that drive KPI results
Demonstrate commitment to program internal customer satisfaction
Trainers JD
Program Design & Development
Design and update training curricula, modules, presentations, and guides aligned with adult learning principles.
Delivery of Training
Conduct engaging sessionsworkshops, seminars, webinars, and one-on-one coachingtailored to participants' learning styles.
Materials Creation & Maintenance
Develop manuals, e-learning modules, job aids, and multimedia content; continually refine materials.
Assessment & Evaluation
Use quizzes, feedback forms, tests, and follow-up assessments to evaluate knowledge retention and training impact.
Coaching & Support
Offer ongoing mentorship, follow up on trainee performance, and provide constructive feedback.
LMS & Logistics Management
Schedule sessions, manage enrollment, track participation through Learning Management Systems, and handle training logistics
Continuous Improvement
Gather feedback, update content, integrate best practices and stay current with training methodologies and trends
Key Responsibilities: Assess training needs, design interactive curriculum, deliver blended learning sessions, evaluate outcomes, and coach staff.
Required Qualifications: Bachelors degree, 2+ years training experience, strong communication, familiarity with LMS and e-learning tools.
Skills & Competencies: Adult learning expertise, instructional design, analytical ability, multimedia content development, and ability to multitask.
KPIs: Training completion, learning gain, satisfaction scores, on-the-job application, and ROI.
Contact HR: Yamanur 9449900627yamanurappa.kuri@teleperformancedibs.com
Job Classification
Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Call Quality Analyst
Employement Type: Full time
Contact Details:
Company: Teleperformance (TP)
Location(s): Hyderabad

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[Full Time] Quality Specialist - Portuguese at Amazon

Wed, 07 Jan 2026 12:00:00 +0530

Job Description
The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and activities related to transportation process and optimization.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination among multiple groups, so you get to experience a breadth of impact with various teams.
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.

Basic Qualification :

Fluency in Portuguese . Required B2 proficiency.

* Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational changes based on business requirement)
* Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
* Work from Office Role
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Specialist
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Hyderabad

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