Technical Support Analyst @ Veetechnologies

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Technical Support Analyst

Veetechnologies
1 - 3 years
Bengaluru
2 years ago
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Job Description

Primary Skill

Preferred IT Service Desk / Help Desk Experience ITIL V3 foundation certified good Verbal & Written English communication

Primary Roles Responsibilities:

Follow the incident management process for all high severity incidents.
Analyze, categorize, and prioritize incidents.
Coordinate with available technical resources to manage IT incidents and escalate to higher management as required.
Update clients & management on incident updates.
Track incidents until closure.
Prepare customized reports on incidents and provide ad-hoc reports as required.
Network Monitoring
IT Service Desk functionalities

Secondary Roles Responsibilities:

Hands-on experience in IT issue troubleshooting, basic knowledge of server & network.

Job Classification

Industry: Management Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Veetechnologies
Location(s): Bengaluru

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Keyskills: Basic Networking Helpdesk Technical Support Analyst IT service desk Network monitoring Incident management Management Troubleshooting ITIL

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Technical Support Analyst @ Veetechnologies

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