L4 -Program Manager I
- Amazon
- 3 - 5 years
- Hyderabad
- 8 months ago
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Job Description
Key job responsibilities
Responsibilities include, but are not limited to:
- Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects that will help us build initiatives to reduce defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
- Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
- Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Basic qualifications
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Preferred qualifications
- Experience with SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Program ManagerEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Program Management Process Improvement SQL Project Management
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₹ -12 Lacs P.A
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