Customer Support Executive @ Shiprocket

Home > Customer Success, Service & Operations - Other

Customer Support Executive

Shiprocket
1 - 6 years
Noida, Gurugram
5 months ago
Email to a friend
Report this job

Job Description

Handle inbound and outbound customer calls, chats, and emails efficiently.
Resolve customer queries, complaints, and requests within defined SLAs.
Maintain detailed and accurate records of customer interactions.
Coordinate with internal teams (Sales, Operations, Logistics, etc.) to ensure prompt resolutions.
Identify recurring issues and share feedback to improve processes.
Ensure customer satisfaction and maintain a positive company image in every interaction.
Meet performance metrics like response time, quality, and customer satisfaction scores

Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Shiprocket
Location(s): Noida, Gurugram

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Customer Support Voice Process

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 2-4.5 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Accenture || Customer Service || Chat & Voice || Sal Upto 6lpa

Accenture HR Jyoti

0 - 5 years

Mumbai

18 hours ago

₹ -5 Lacs P.A.

Accenture || Customer Service || Chat & Voice || Sal Upto 4.5lpa

Accenture

1 - 5 years

Pune

19 hours ago

₹ 2-4.5 Lacs P.A.

Customer Service Executive II Malad - International

TP

1 - 6 years

Mumbai

5 hours ago

₹ 1-4 Lacs P.A.

Customer Service Executive

TP

0 years

Bengaluru

2 days ago

₹ 1-2.5 Lacs P.A.

Shiprocket

To create an e-commerce enablement platform that leverages data, workflows and supply chain at scale to make eCommerce open, simple and trustworthy for everyone.

Customer Support Executive @ Shiprocket

Home > Customer Success, Service & Operations - Other