Operations Senior Manager
- Teleperformance
- 4 - 9 years
- Hyderabad
- 3 months ago
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Job Description
Roles and Responsibility
- Manage and oversee daily operations for smooth workflow and efficiency.
- Develop and implement process improvements to increase productivity and quality.
- Lead and motivate teams to achieve operational goals and objectives.
- Analyze data and metrics to identify areas for improvement and optimize processes.
- Collaborate with cross-functional teams to align with organizational goals.
- Ensure compliance with company policies and procedures.
Job Requirements
- Minimum 2 years of experience in operations management or a related field.
- Strong knowledge of operations management principles and practices.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with CRM/IT Enabled Services/BPO industry is preferred.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Hyderabad+ View Contact
Keyskills: operations management customer experience management customer experience communication skills
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