Customer Service International Voice Team Member-BPS
- Hexaware Technologies
- 0 - 3 years
- Mumbai
- 3 months ago
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Job Description
Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing Strong team working skills Ability to work in a fast-paced environment Willingness to work in rotational and Night shifts HSC / Graduate
Roles and Responsibility- Supervise and manage a team of customer service representatives to ensure high-quality service delivery.
- Develop and implement effective customer service strategies to enhance customer satisfaction.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Train and coach team members to improve their communication and problem-solving skills.
- Ensure compliance with company policies and procedures.
- Experience in customer service, preferably in an international voice setting.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, enabling strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Experience with customer service software and systems, focusing on continuous improvement.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Mumbai
Keyskills: customer service bps customer satisfaction service delivery compliance customer feedback leadership communication and interpersonal skills communication skills
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Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...
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