Customer Support Executive
- Teamlease Digital
- 0 - 1 years
- Bengaluru
- 2 months ago
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Job Description
Role Objective:
A Customer Support Executive handles inbound calls / handles chats / replies to emails. The responsibility is to respond to incoming calls from the customers to address their queries / concerns, troubleshoot problems, provide information, and handle complaints regarding the organizations products or services.
Roles & Responsibilities:
- Should be able to resolve customer queries & handle grievances to preserve the companys reputation
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers & take initiatives in the team
- Making sure the job is completed within the defined SLA / TAT time
- Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
- Informs customers by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
- Escalate appropriate issues and follow-up till closure
- Keep records of customer interactions, process customer accounts and file documents
Skills & Experience
- 0-11 months of experience in customer support (voice and non-voice)
- Excellent communication and interpersonal skills
- International calling experience is preferred
- Proficient with computers and other productivity suites
- Should have strong analytical & convincing skills
- Ability to apply the training knowledge in real world situations
- Flexible to work in shifts
- Good typing skills
Good at multitasking Handling voice / non-voice activities together
Please share cv to na*************y@te******e.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: ContractContact Details:
Company: Teamlease DigitalLocation(s): Bengaluru+ View Contact
Keyskills: Customer Support
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