International Voice Process Executive
- IntouchCX
- 1 - 4 years
- Hyderabad
- 4 months ago
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Job Description
Role & Responsibilities
We are seeking enthusiastic and customer-oriented professionals to join our International Voice Support Team. The ideal candidate will possess excellent communication skills (C1 level or equivalent), be comfortable working in night shifts, and demonstrate a passion for delivering outstanding customer service to clients across global markets.
Key Responsibilities
- Handle inbound and outbound customer calls from international clients.
- Provide prompt and accurate responses to customer queries and concerns.
- Troubleshoot issues related to products, services, or orders.
- Maintain a high level of professionalism, empathy, and customer satisfaction during all interactions.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with internal teams to resolve complex customer cases.
- Meet or exceed defined performance metrics such as response time, quality, and customer satisfaction.
Required Skills & Qualifications
- Excellent English communication skills minimum C1 proficiency.
- Minimum 6 months of experience in an International Voice Process.
- Freshers are not eligible for this role.
- Ability to work night shifts.
Benefits
- Attractive salary package with performance-based incentives.
- Opportunity to work with global clients and gain international exposure.
- Continuous training and career growth opportunities.
Interested people share your resume to 8639982***
Mention name as Charitha HR on top of resume
DISCLAIMER:
Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registration fee, Refundable fee etc.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Voice Process Us Calling US Process International Voice International Process Us Voice Process International BPO International Calling
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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