Siebel CRM Analyst
- Tata Consultancy
- 5 - 10 years
- Hyderabad
- 8 days ago
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Job Description
Greetings from TCS!
TCS hiring for Siebel CRM Analyst
Job Title: Siebel CRM Analyst
Experience Range: 5-10 Years
Location: Mumbai/Bangalore/Hyderabad
Minimum Qualification: 15 years of full-time education
Key Responsibilities:
- Manage all types of operation deliverables Failed/Pending orders,incidents,SR , Email requests etc in CRM tower.
- Analyze the issues and provide workaround solutions for quick fix and identify any system bug and raise Problem Ticket with L3/AD team for root fix.
- Participate in discussion with other stakeholders (Design,Development,QA) to understand and do thorough impact analysys and functional changes planned for the system.
- Develop training materials and provide KT and support as needed for any new functionality added as part of project release/changes.
- Coordinate with other tower leads regularly to identify and resolve if any system bottlenecks together.
- Oversee operations team schedules and coordinate with the Project Manager for project release support.
Skills:
- Experience with Siebel CRM Operations in telecom domain, Oracle Database, Unix, SQL, and PL/SQL
- Excellent communication and interpersonal skills
- Must be a good team player
- Strong problem-solving and troubleshooting abilities
- Ability to work independently and collaboratively in a team environment.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Analytics ConsultantEmployement Type: Full timeContact Details:
Company: Tata ConsultancyLocation(s): Hyderabad+ View Contact
Keyskills: Oracle Siebel CRM Siebel CRM Siebel Configuration
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