Incident Management Specialist (ATM Industry)
- NCR Corporation
- 5 - 8 years
- Mumbai
- 6 days ago
- Email to a friend
- Report this job
Job Description
Note: Looking for candidates with ATM industry experience.
Job Description
- The role would require handling of a dedicated Team aligned to specific customers for whom NCR would manage the MS services. Core profile would require focus on delivering improved ATM uptime MS customer.
- Define the KRA of team & ensure constant feedback on outlier performers.
- Should engage with customers on continuous basis to understand their pulse in order to meet and exceed their expectations.
- Interdepartmental coordination to ensure work orders/tasks/projects that require multiple stakeholder involvement are smoothly taken forward to a satisfactory conclusion.
- Evaluate vendor performance, determine ways and means to motivate/improve performance.
- Analyze team performance and track it closely drive operational efficiency.
- Drive initiatives and participate in team projects that enhance the quality or efficiency of help desk service.
- Should have an eye for data driven metrics and be able to understand the improvement opportunities, quantify the impact and devise ways to control performance leakages for both the customer and operations.
- Identify training needs for the team and conduct timely refresher trainings to have complete process and product related compliance.
- Ensure the various internal and customer reports (daily/weekly/monthly) are vetted and audited periodically as well always delivered to the recipients/customer without any unreasonable interruptions.
- Should have capability to lead and manage Customer reviews.
- Proven ability to deliver exceptional service in the field/industry
Basic Qualifications/Minimum Criteria
- Graduate from any stream & should have good practical hands-on MS Office tools such as MS excel, PowerPoint, experience on CRM.
- Preferable 5-8 years of work industry experience in ATM operations
- Good Soft skills, Presentation skills & Interpersonal skills (verbal & written) are a must.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: FreshersContact Details:
Company: NCR CorporationLocation(s): Mumbai
Keyskills: ATM Escalation Management ATM Operations Service Delivery Management Atm Management Incident Management SLA Management Customer Service Operations
Similar positions
NCR Corporation
At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and h...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in