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Customer Service Professional @ TP

Home > Customer Success, Service & Operations - Other






TP  Customer Service Professional

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

Remote Customer Service:

  • Providing customer service and support via phone, online chat, or text including:Call center-based customer support in response to a high volume of low complexity inquiriesCustomer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:Acting as liaison between customers, production and distribution departments related to specific customer ordersProviding technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets
  • Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education
  • Requires moderate supervision
  • Can solve routine issues independently, with occasional deviations or improvement to standard procedures

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Walk-ins

Contact Details:

Company: TP
Location(s): Malad

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Keyskills:   Customer Service Customer Support Sales Sales Targets Call Center

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TP

Founded in 1988, ETP is an Omni-channel Retail Solutions company headquartered in Singapore, serving market leaders in more than 22 countries across Asia Pacific, India and the Middle East. ETP€™s omni-channel solutions include omni-channel POS, Mobility, CRM, Marketing and Promotion Campaigns, ...