Quality Analyst|Domestic @ TP

Home > Business Process Quality

Quality Analyst|Domestic

TP
0 - 4 years
Mumbai
2 days ago
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Job Description

Roles and Responsibility

Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement effective quality control processes to identify areas for improvement.
Collaborate with team members to provide coaching and feedback on performance.
Analyze data and trends to identify process improvements and recommend changes.
Develop and maintain reports to track quality metrics and progress.
Participate in training and development programs to enhance skills and knowledge.

Job Requirements

Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills, with the ability to work effectively in a team.
Ability to adapt to changing priorities and deadlines in a fast-paced environment.
Strong knowledge of quality control processes and procedures.
Experience with CRM software and other relevant tools.
Ability to maintain confidentiality and handle sensitive information with discretion.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time

Contact Details:

Company: TP
Location(s): Mumbai

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Keyskills: quality analyst bpo customer experience management quality control call quality customer service coaching crm

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Quality Analyst|Domestic @ TP

Home > Business Process Quality