Customer Support Executive
- Firstsource
- 0 - 4 years
- Noida, Gurugram
- 19 hours ago
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Job Description
Description:
We are seeking a dedicated and proficient Customer Service Representative to join our dynamic team within the Telecommunications industry. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer service. In this role, you will be the voice of our organization, interacting directly with our valued customers to address inquiries, resolve issues, and deliver an exceptional overall experience. You will be responsible for managing customer interactions through various channels, primarily focusing on voice communication. Your ability to listen actively and empathize with customers will be crucial as you navigate diverse situations, ensuring that each customer feels valued and understood. Our goal is to cultivate a supportive and efficient customer service environment that aligns with our commitment to quality and satisfaction. With opportunities for professional development and a collaborative work atmosphere, this position is an excellent opportunity for individuals looking to advance their careers in customer service within the telecommunications sector. If you thrive in a fast-paced, customer-centric environment and are eager to contribute to our team's success, we invite you to apply and become an integral part of our organization.
Responsibilities:
- Handle incoming customer calls and address inquiries related to telecom services and products.
- Resolve customer issues efficiently by providing accurate information and troubleshooting assistance.
- Maintain a high level of professionalism and empathy while communicating with customers.
- Document customer interactions, ensuring that all information is accurate and up-to-date in the system.
- Collaborate with internal teams to escalate and resolve complex customer issues when necessary.
- Provide feedback on customer interactions to improve service quality and efficiency.
- Meet or exceed performance metrics, including call resolution time and customer satisfaction scores.
Requirements:
- Any graduate can apply.
- Only looking for Graduate Fresher.
- Under- graduate (12th Pass) with 12 months of experience can also apply.
- Candidate should be 2024 or 2025 (For graduate candidates) passed out only.
- Strong verbal communication skills with the ability to articulate information clearly and effectively.
- Demonstrated problem-solving skills and the ability to handle challenging situations with confidence.
- Comfortable with rotational shift (Including night shifts).
- Ability to work flexible hours, including evenings and weekends as needed.
- Strong organizational skills and attention to detail to manage multiple tasks efficiently.
- Immediate joiner.
- We provide 2 way cab.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: FirstsourceLocation(s): Noida, Gurugram
Keyskills: Excellent Communication In English Voice Process Inbound International Voice Process
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