Quality Analyst|Domestic @ TP

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Quality Analyst|Domestic

TP
0 - 4 years
Noida, Gurugram
3 days ago
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Job Description

Roles and Responsibility

Monitor and evaluate agent performance to ensure high-quality service delivery.
Develop and implement effective quality control processes to identify areas for improvement.
Collaborate with team members to provide coaching and feedback on performance.
Analyze data and trends to identify process improvements and recommend changes.
Develop and maintain quality metrics and reports to track performance.
Ensure compliance with industry standards and regulatory requirements.

Job Requirements

Proven experience in quality analysis, preferably in a BPO or call centre setting.
Strong understanding of quality control processes and principles.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong analytical and problem-solving skills.
Experience with quality management tools and software.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time

Contact Details:

Company: TP
Location(s): Noida, Gurugram

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Keyskills: quality analyst bpo quality management quality control service delivery compliance coaching communication and interpersonal skills

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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TP

Founded in 1988, ETP is an Omni-channel Retail Solutions company headquartered in Singapore, serving market leaders in more than 22 countries across Asia Pacific, India and the Middle East. ETP€™s omni-channel solutions include omni-channel POS, Mobility, CRM, Marketing and Promotion Campaigns, ...

Quality Analyst|Domestic @ TP

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